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Unable to login to Personal Archive, Veritas Alta eDiscovery or Veritas Alta™ View Compliance & Governance(Manage) Console if attempt is made from a non Trusted IP
Problem
User(s) are unable to login to the Veritas Alta Archiving portal if they make an attempt from a non-trusted IP address.
Error Message
1. Error while accessing Veritas Alta™ View Compliance & Governance(Manage): & Veritas Alta™ eDiscovery: (VAD)
You are not allowed to login to this resource because your archive has not authorized your location or machine. Please contact your administrator for more assistance.
Veritas Alta™ View Compliance & Governance(Manage):
Veritas Alta™ eDiscovery:
2. Error while accessing Personal Archive
The machine from which you are accessing Personal Access Archive is not configured by your administrator as a trusted one. Please contact your administrator for further details.
Cause
The system IP used to login to the portal isn't a part of the Trusted Networks IP address list for the organization.
Solution
Review the Trusted Networks configuration in the Veritas Alta™ View Compliance & Governance(Manage) console and add the IP address(s) of the machine(s) which faced the error if required.
Steps to review or configure Trusted Networks can be found here: Configuring trusted networks for Veritas Alta Archiving access
Please contact Veritas Support if all the existing Administrators can't review & reconfigure Trusted Networks because of this issue.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.