Simplified Disaster Recovery (SDR) does not retain IP addresses in a Hyper-V guest machine

Problem

Simplified Disaster Recovery (SDR) does not retain IP addresses in a Hyper-V guest machine when Hyper-V Dynamic Memory is enabled for the guest.

Error Message

"C:\VProRecovery\Restore Anyware NIC Settings Status.txt" indicates Error 97. This error means that effective NIC devices are not found in recovery of the IP addresses.

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Error performing Restore Anyware NIC Settings <Error: 97>

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Cause

In some environments, the system class device GUID may be used for network devices instead of the network class device GUID. Therefore, Backup Exec treats the system class device as a network device. There is a Hyper-V dynamic memory device on the Hyper-V guest machine and exists as a system class device. The device prevents Backup Exec from correctly detecting the network device and restoring the original IP address.

Solution

Manually set the IP addresses after the recovery.

A supported hotfix has been made available for this issue. Please contact  Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

The Product Engineering Team currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that we as a company reserve the right to remove any fix from the targeted release if it does not pass quality assurance tests. Our plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.