Downloading software updates now requires active maintenance
As previously announced, accessing software downloads from the Download Center now requires a user account that was active on maintenance when a software update was provided. This means that once logged in, user accounts will be checked for associated support entitlements that will allow access to updates.
Authenticated users whose account is entitled to a specific software update will see a certificate icon next to the update.
Users whose account does not entitle them to a specific software update will see a circle-with-slash icon next to each file that is part of the update. Click the icon to see available next steps:
How to get help?
Users experiencing unexpected trouble with accessing download files should refer to How to confirm eligibility for software downloads.