Important Update – Cohesity Support Has Moved!
Effective November 10, 2025, 12am PT all support requests for Cohesity products—including
NetBackup, Appliances, NetInsights Console, IT Analytics, and Alta SaaS Protection - are now managed through the unified Cohesity Support Portal.
If you previously had an account on the Veritas Support Portal, please check your email for login instructions, or simply reset your password from the sign-in page to access the new portal.
For Backup Exec, Enterprise Vault, InfoScale, Alta Archiving, and other Arctera products, you’re in the right place - case management remains available here.
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Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5 (Monday to Friday) providing enhanced flexibility for our Customers. For faster resolution, all low severity issues will be handled in chat, where business operations have not been adversely affected, or for enhancement requests. For responsive support, start a Chat now.
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