Instant Access feature on NetBackup appliances may not work after upgrading from version 3.1.2 to 3.2

Problem

The Instant Access feature on NetBackup appliances may not work after an upgrade from version 3.1.2 to 3.2. The following describes the scenario that can cause this problem:

• You deployed an appliance with version 3.1.2 and performed the initial configuration using the NetBackup Appliance Web Console.

• You upgraded the appliance to version 3.2.

Error Message

NA

Cause

The upgrade breaks the self-signed certificate and prevents the Instant Access feature from working.

Solution

To resolve this issue, contact Veritas Support to get EEB3986629 and install it as follows:

1. Download the EEB to a local machine.

2. Using the scp command or a similar tool, copy the EEB to the following appliance directory:
   /inst/patch/incoming

   • For example:
     scp NBAPP_EEB_ET3986629-3.2.0.0-3.x86_64.rpm admin@xxx.xxx.xxx.xxx:/inst/patch/incoming/

   • Password: <enter_password>

3. In the NetBackup Appliance Shell Menu, navigate to Manage > Software.

4. Run the following command from the “Manage > Software” view to verify that the EEB appears in the list:
   List Downloaded

5. Run the following command to install the EEB:
   Install NBAPP_EEB_ET3986629-3.2.0.0-3.x86_64.rpm

6. At the end of the installation, you are prompted to reboot the appliance. Veritas strongly recommends that you select “yes”.    

The following shows an example of the output: