Veritas NetBackup™ OpsCenter Administrator's Guide
- Overview of NetBackup OpsCenter
- About OpsCenter
- About OpsCenter components
- About starting the OpsCenter console
- About OpsCenter console components
- About the View pane
- Sizing the Content pane
- About using tables
- Installing OpsCenter
- About planning an OpsCenter installation
- About the OpsCenter licensing model
- Managed NetBackup master server considerations
- About designing your OpsCenter Server
- About planning an OpsCenter Agent deployment
- Installing OpsCenter on Windows and UNIX
- About OpsCenter upgrade on Windows and UNIX
- About post-installation tasks
- About uninstalling OpsCenter on Windows and UNIX
- About clustering OpsCenter
- About planning an OpsCenter installation
- OpsCenter Getting Started feature
- Administering OpsCenter
- About OpsCenter services and processes used by OpsCenter
- OpsCenter server scripts on Windows and UNIX
- About OpsCenter database administration
- About backup and restore of OpsCenter and OpsCenter Analytics
- About communication ports and firewall considerations in OpsCenter
- About OpsCenter log files
- Understanding OpsCenter settings
- Setting user preferences
- About managing licenses
- Configuring the data purge period on the OpsCenter Server
- Configuring SMTP server settings for OpsCenter
- Adding host aliases in OpsCenter
- Merging objects (hosts) in OpsCenter
- Modifying tape library information in OpsCenter
- Copying a user profile in OpsCenter
- Setting report export location in OpsCenter
- About managing Object Types in OpsCenter
- About managing OpsCenter users
- About adding AD / LDAP user groups in OpsCenter
- About managing recipients in OpsCenter
- About managing cost analysis and chargeback for OpsCenter Analytics
- Understanding data collection
- About data collection in OpsCenter
- About managing OpsCenter Agents
- About managing OpsCenter Data Collectors
- About configuring data collection for NetBackup
- About the Breakup Jobs option
- Viewing master server details and data collection status
- Collecting data from PureDisk
- Managing OpsCenter views
- About OpsCenter views
- About managing OpsCenter views
- View filters in OpsCenter
- Monitoring NetBackup using OpsCenter
- Controlling the scope of Monitor views
- About monitoring NetBackup using the Overview tab
- About monitoring NetBackup jobs
- Monitor > Services view
- About monitoring Audit Trails
- Managing NetBackup using OpsCenter
- About managing alert policies
- About creating (or changing) an alert policy
- About managing NetBackup storage
- About managing NetBackup devices
- About Operational Restore and Guided Recovery operations
- About Operational Restores from OpsCenter
- About OpsCenter Guided Recovery
- Troubleshooting Guided Recovery
- About managing NetBackup Hosts
- About managing NetBackup Deployment Analysis
- Data compilation for the Capacity License report
- Generating a Capacity Licensing report
- Supporting Replication Director in OpsCenter
- Understanding and configuring OpsCenter alerts
- About using SNMP
- About using SNMP
- Reporting in OpsCenter
- About OpsCenter reports
- Report Templates in OpsCenter
- About managing reports in OpsCenter
- Creating a custom report in OpsCenter
- About managing My Reports
- About managing My Dashboard
- About managing reports folders in OpsCenter
- About managing report schedules in OpsCenter
- About managing time schedules in OpsCenter
- Appendix A. Additional information on PureDisk data collection
- Appendix B. Attributes of NetBackup data
- Appendix C. Man pages for CLIs
- Appendix D. Creating views using CSV, TSV, and XML files
- Appendix E. Error messages in OpsCenter
Gathering troubleshooting data with the support script
If you are running OpsCenter on UNIX or Windows, you can use the support script to gather troubleshooting information for OpsCenter Server and OpsCenter Agent. The script collects Server and Agent logs, collects information about any data collection problems, captures the current Agent configuration, and compresses the results into a zip
file. This file can serve as a first-level information for the Support team in case of an issue with OpsCenter.
To gather troubleshooting data for OpsCenter Server on Windows
- Run the following command to execute the support script for OpsCenter Server:
INSTALL_PATH\OpsCenter\server\bin\opsCenterSupport.bat
Note:
The following is the default directory location on Windows computers.
- The script then prompts the following questions:
Do you want to collect configuration files? [y/n] y
Do you want to collect application log files? [y/n] y
Do you want to collect OpsCenter GUI <147> log files? [y/n] y
Do you want to collect OpsCenter Server <148> log files? [y/n] y
Do you want to collect db log files? [y/n] y
Do you want to collect WebServer log files? [y/n] y
Do you want to collect setEnv file? [y/n] y
Do you want to collect database files? [y/n] y
If this is an upgrade scenario, do you want to collect old database and log files? [y/n] y
If this is an install scenario, do you want to collect installation lzgs? [y/n] y
Answer y or n based on your preferences.
- This script collects system information and OpsCenter configuration information based on your preferences. It then compresses all this information in a file that is called
Support.zip
. You can use OpsCenter and run the support script in the background.Note:
Adding log files and OpsCenter database files can increase the file size of the resulting
Support.zip
file. - The
Support.zip
file is stored in the following directory:INSTALL_PATH\OpsCenter\server\temp\support
To gather troubleshooting data for OpsCenter Agent on Windows
- Run the following command to execute the support script for OpsCenter Agent:
INSTALL_PATH\OpsCenter\Agent\bin\opsCenterAgentSupport.bat
Note:
This is the default directory location on Windows computers.
- The script stops the OpsCenter Agent service and then collects the OpsCenter Agent logs. It then collates this information in a
Support.zip
file. - This
zip
file is stored in the following directory:INSTALL_PATH\OpsCenter\Agent\temp\support
- After the
Support.zip
file is created, the script starts the OpsCenter Agent service.
To gather troubleshooting data for the OpsCenter Server on UNIX
- Run the following commands to execute the support scripts for OpsCenter Server:
<INSTALL_PATH>/SYMCOpsCenterServer/bin/opsCenterSupport.sh
- The script then prompts the following questions:
Do you want to collect configuration files? [y/n] y
Do you want to collect application log files? [y/n] y
Do you want to collect OpsCenter GUI <147> log files? [y/n] y
Do you want to collect OpsCenter Server <148> log files? [y/n] y
Do you want to collect db log files? [y/n] y
Do you want to collect WebServer log files? [y/n] y
Do you want to collect setEnv file? [y/n] y
Do you want to collect database files? [y/n] y
If this is an upgrade scenario, do you want to collect old database and log files? [y/n] y
If this is an install scenario, do you want to collect installation logs? [y/n] y
Answer y or n based on your preferences.
- This script collects system information and OpsCenter configuration information based on your preferences. It then collates all this information in a
support.zip
file. You can use OpsCenter and run the support script in the background.Note:
Adding log files and OpsCenter database files can increase the file size of the resulting support.zip.
- The
support.zip
file is stored in the following directory:<INSTALL_PATH>/SYMCOpsCenterServer/temp/support