Enterprise Vault™ Upgrade Instructions

Last Published:
Product(s): Enterprise Vault (15.2)
  1. About this guide
    1.  
      Introducing this guide
  2. Before you begin
    1.  
      Server upgrade paths
    2.  
      Additional requirements for the Enterprise Vault index server
    3.  
      Backup strategy for Enterprise Vault indexes
    4.  
      Additional requirements for Microsoft SQL Server databases
    5.  
      Decryption of RMS-protected messages
    6.  
      Documentation
  3. Points to note when upgrading
    1.  
      Order of upgrade in an environment with Surveillance or eDiscovery
    2.  
      Silently installing Enterprise Vault from the command line
    3. Installing Outlook on the Enterprise Vault server
      1.  
        Upgrading to a supported version of Outlook
    4.  
      Securing Enterprise Vault web applications
    5.  
      Weak protocols and ciphers are blocked
    6. Improved consistency when applying a retention period to items
      1.  
        Limiting the impact when updating moved item locations
    7.  
      Automatic migration of NetApp C-Mode connection settings
    8.  
      Enterprise Vault auditing configuration
    9.  
      Amazon Simple Storage Service (S3) partition
    10.  
      Classification using Microsoft File Classification Infrastructure on Windows Server 2016 and 2019
    11.  
      Data Classification Services does not support all the types of retention categories available in Enterprise Vault 14.2 and later
    12.  
      Managing certificates for Enterprise Vault Cloud Storage Adapter
    13.  
      eDiscovery Platform compatibility with Enterprise Vault
  4. Steps to upgrade your system
    1.  
      Overview of the upgrade process
  5. Enterprise Vault server preparation
    1.  
      About Enterprise Vault server preparation
    2. Backing up the system
      1.  
        Backing up Enterprise Vault data
      2.  
        Backing up changed language files
    3.  
      Updating required Windows features
    4.  
      Running Enterprise Vault Deployment Scanner
    5.  
      Setting database permissions
    6.  
      Allowing the MSMQ queues to empty
    7.  
      Checking the archiving and expiry schedules
  6. Single server: upgrading the Enterprise Vault server software
    1.  
      About upgrading a single Enterprise Vault server
    2.  
      Installing on a single server
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  7. Multiple servers: upgrading the Enterprise Vault server software
    1.  
      About upgrading multiple Enterprise Vault servers
    2.  
      Installing on multiple servers
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  8. Arctera Cluster Server: upgrading the Enterprise Vault server software
    1.  
      About upgrading an Arctera cluster
    2.  
      Installing the Enterprise Vault server software
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  9. Windows Server Failover Clustering: upgrading the Enterprise Vault server software
    1.  
      About upgrading a Windows Server Failover Cluster
    2.  
      Installing the Enterprise Vault server software
    3.  
      Upgrading the Enterprise Vault databases
    4.  
      Backing up the upgraded Enterprise Vault databases
    5.  
      Configuring index data location
    6.  
      Starting all the Enterprise Vault services
  10. Upgrading standalone Administration Consoles
    1.  
      About upgrading standalone Administration Consoles
    2.  
      Upgrading a standalone Administration Console (wizard)
    3.  
      Installing Enterprise Vault (command line)
  11. Upgrading Enterprise Vault Reporting
    1.  
      Upgrading Enterprise Vault Reporting
    2.  
      Installing the Enterprise Vault Reporting component
    3.  
      Running the Enterprise Vault Reporting Configuration utility
  12. Upgrading MOM and SCOM
    1.  
      Upgrading MOM
    2. Upgrading the Enterprise Vault SCOM management pack
      1.  
        About the supplied management packs
      2.  
        About the upgrade procedure
  13. Upgrading Exchange Server forms
    1.  
      About upgrading Exchange Server forms
  14. Upgrading Domino mailbox archiving
    1.  
      About upgrading Domino mailbox archiving
    2.  
      Domino client version required to run EVInstall.nsf
    3.  
      Preparing for the upgrade of Domino mailbox archiving
    4.  
      Upgrading Domino mailbox archiving
    5.  
      Granting the Domino archiving user access to mail files
    6.  
      Identifying internal mail recipients
    7.  
      Run the Domino provisioning task
  15. Upgrading the FSA Agent
    1.  
      Compatible versions of the FSA Agent and Enterprise Vault server
    2.  
      About upgrading the FSA Agent
    3.  
      Upgrading FSA Agent services that are clustered for high availability
    4.  
      Upgrading the FSA Agent on a target Windows file server from the Administration Console
    5.  
      Upgrading the FSA Agent on an FSA Reporting proxy server from the Administration Console
    6.  
      Upgrading the FSA Agent manually
  16. Upgrading Enterprise Vault Office Mail App
    1.  
      About upgrading Enterprise Vault Office Mail App
  17. Upgrading SharePoint Server components
    1.  
      About upgrading the SharePoint components
    2.  
      Upgrading the Enterprise Vault SharePoint components
  18. Upgrading SMTP archiving
    1.  
      Required and optional tasks when upgrading SMTP Archiving
    2. Checking the SMTP journaling type configuration
      1.  
        Finding SMTP targets that are assigned to unsupported archive types
    3.  
      Checking the permissions of the SMTP Archiving task account
    4.  
      Checking the 'Journal report processing' advanced SMTP policy setting
    5.  
      Checking the 'Journal Reports settings' advanced SMTP policy setting
    6.  
      Checking the 'Selective Journal Archiving' site setting
    7.  
      About upgrading legacy SMTP archiving components
    8.  
      Migrating existing targets to provisioning groups
    9.  
      Reconfiguring targets that are configured for target address rewriting to use multiple archives
    10.  
      Granting the Administrators group and system account full access to the SMTP holding folder
  19. Upgrading your Enterprise Vault sites to use Enterprise Vault Search
    1.  
      About Enterprise Vault Search
    2.  
      Server requirements for Enterprise Vault Search
    3.  
      Defining search policies for Enterprise Vault Search
    4.  
      Allowing privileged Enterprise Vault Search users to restore items to other users' mailboxes
    5. Setting up provisioning groups for Enterprise Vault Search
      1.  
        Changing the order in which Enterprise Vault processes the search provisioning groups
    6.  
      Creating and configuring Client Access Provisioning tasks for Enterprise Vault Search
    7. Configuring user browsers for Enterprise Vault Search
      1.  
        Configuring the Block Untrusted Fonts feature in Windows 10
    8.  
      Configuring Enterprise Vault Search for use in Forefront TMG and similar environments
    9. Setting up Enterprise Vault Search Mobile edition
      1. Carrying out preinstallation tasks for Enterprise Vault Search Mobile edition
        1. Requirements for installing Enterprise Vault Search Mobile edition on a proxy server
          1.  
            Disabling unsafe cryptographic protocols and cipher suites
      2.  
        Installing Enterprise Vault Search Mobile edition
      3.  
        Configuring the maximum number of permitted login attempts to Enterprise Vault Search Mobile edition
      4.  
        Verifying the installation of Enterprise Vault Search Mobile edition
  20. Upgrading Enterprise Vault API applications
    1.  
      Upgrading any applications that use the Enterprise Vault API Runtime

Order of upgrade in an environment with Surveillance or eDiscovery

Surveillance (formerly Compliance Accelerator) 14.5 works with Enterprise Vault 14.3 and later. eDiscovery (formerly Discovery Accelerator) 14.5 work with Enterprise Vault 14.0 and later.

Order in which to perform the upgrade

  1. If your environment includes eDiscovery:

    • Install eDiscovery 15.2 on the eDiscovery server.

    • Then upgrade the eDiscovery databases.

    • Then install the eDiscovery 15.2 client software on each client computer.

  2. Upgrade Enterprise Vault to version 15.2 on all Enterprise Vault servers.

    Note:

    If your environment includes Surveillance (formerly Compliance Accelerator), do not start the Enterprise Vault Storage service on any Enterprise Vault Storage server until you have upgraded to Surveillance 15.2. This order ensures that the random sampling feature works seamlessly before and after the upgrade.

  3. Upgrade Enterprise Vault to version 15.2 on all Surveillance and eDiscovery servers.

  4. If your environment includes Surveillance:

    • Install Surveillance 15.2 on the Surveillance server.

    • Then upgrade the Surveillance databases.

    • Install the Surveillance 15.2 client software on each client computer.

    Note the following:

    • Only start the Enterprise Vault Storage service on the Enterprise Vault Storage servers after you have fully upgraded Surveillance.

For more information on supported versions and upgrade paths, see the Enterprise Vault Compatibility Charts and the article about supported upgrade paths at https://www.veritas.com/docs/100023744.

For detailed instructions on how to upgrade Surveillance and eDiscovery, see their accompanying documentation.