Enterprise Vault™ Compliance Accelerator Administrator's Guide

Last Published:
Product(s): Enterprise Vault (14.3)
  1. Introducing Compliance Accelerator
    1.  
      Key features of Compliance Accelerator
    2.  
      About the Compliance Accelerator components
    3.  
      The Compliance Accelerator process
    4.  
      About randomly sampling items with Compliance Accelerator
    5.  
      About the intelligent review feature in Compliance Accelerator
    6.  
      About the deduplication feature in Compliance Accelerator
    7. Product documentation
      1.  
        White papers on the Veritas Support website
  2. Introducing the Compliance Accelerator client
    1.  
      About the Compliance Accelerator client
    2.  
      Opening the Compliance Accelerator client
    3.  
      Finding your way around the Compliance Accelerator client
  3. Setting up employees and employee groups
    1.  
      About employees and employee groups
    2.  
      Creating employee profiles
    3.  
      Mapping employee properties to Active Directory or Domino directory attributes
    4.  
      Editing the details of employees
    5.  
      Creating employee groups
    6. Assigning roles to employees
      1.  
        About the predefined Compliance Accelerator roles
      2.  
        About the Compliance Accelerator permissions
      3.  
        Creating Compliance Accelerator roles
      4.  
        Editing the properties of Compliance Accelerator roles
      5.  
        Assigning Compliance Accelerator roles to employees or groups
      6.  
        Deleting Compliance Accelerator roles
  4. Working with departments
    1.  
      About departments
    2.  
      Creating departments
    3.  
      Adding monitored employees and groups to departments
    4.  
      Editing the monitoring policy for employees and groups
    5.  
      Moving employees or groups between departments
    6.  
      Moving departments
    7.  
      Assigning department reviewers, compliance supervisors, and delegates
    8. Implementing Chinese Walls security
      1.  
        Enabling Chinese Walls
      2.  
        Managing Department Users
    9. Managing exception employees
      1.  
        Designating employees as exceptions
      2.  
        Assigning further exception reviewers to an exception
      3.  
        Moving an exception employee to another department
      4.  
        Removing exception status
      5.  
        Removing exception reviewers
    10. Grouping departments into partitions
      1.  
        Creating department partitions
    11. Using attributes to classify departments
      1.  
        Setting up department attributes
      2.  
        Assigning attributes to departments
  5. Searching for items
    1. About searching with Compliance Accelerator
      1.  
        Limitations on searching certain types of Skype for Business content
    2.  
      Creating and running Compliance Accelerator searches
    3.  
      About the search criteria options
    4.  
      Guidelines on conducting effective searches
    5.  
      Pausing and resuming Compliance Accelerator searches
    6.  
      About the Monitor Searches tab
    7.  
      Searching the items of exception employees
    8.  
      Selecting the archives in which to search
    9. Building Compliance Accelerator search schedules
      1.  
        Setting up new search schedules
      2.  
        Examples of recurring search schedules
    10.  
      Setting up custom message types
    11. Using hotwords to search for items
      1.  
        Defining hotwords to search for
      2.  
        Adding hotwords
      3.  
        Editing existing hotwords
      4.  
        Deleting hotwords
      5.  
        Adding hotword sets
      6.  
        Editing existing hotword sets
      7.  
        Deleting hotword sets
      8.  
        Importing the predefined hotwords
      9.  
        Enabling the analysis of hotwords
      10.  
        Hotword analysis error handling
    12.  
      Configuring how Compliance Accelerator handles email addresses
    13.  
      Using Compliance Accelerator to search archived Skype for Business content
  6. Manually reviewing items
    1. About reviewing with Compliance Accelerator
      1.  
        Limitations on reviewing certain types of Skype for Business content
    2.  
      About the Review pane
    3.  
      Viewing the hotword statistics for an item in review
    4.  
      How the Prevent self-review option limits the reviewing activities of exception employees
    5.  
      Filtering the items in the Review pane
    6.  
      Assigning review marks to items
    7.  
      Adding comments to items
    8.  
      Viewing the history of items
    9.  
      Displaying printable versions of items
    10.  
      Downloading the original versions of items
    11.  
      Copying the item list to the Clipboard
    12.  
      Changing how the Review pane looks
    13.  
      Setting your Review pane preferences
    14. Escalating items
      1.  
        Assigning escalated items to other escalation reviewers
      2.  
        Closing escalated items
    15.  
      Storing reviewing comments for reuse
  7. Working with research folders
    1.  
      About research folders
    2.  
      Creating research folders
    3.  
      Editing the properties of research folders
    4.  
      Copying items to research folders
    5.  
      Reviewing the items in research folders
    6.  
      Exporting items from research folders
    7.  
      Giving other users access to your research folders
    8.  
      Committing research folder items to the department review set
    9.  
      Removing items from research folders
    10.  
      Deleting folders
  8. Exporting items
    1. About exporting items
      1.  
        Limitations on exporting certain types of content
    2. Performing an export run
      1.  
        How to decrypt RMS-protected items
    3.  
      About the limits on the number of simultaneous export runs
    4.  
      How to optimize export runs
    5.  
      Exporting items from the review set of an exception employee
    6.  
      Making the export IDs visible in Microsoft Outlook
  9. Creating and viewing reports
    1.  
      About the Compliance Accelerator reports
    2.  
      Creating Compliance Accelerator reports
    3. Available Compliance Accelerator reports
      1.  
        Compliance Supervisor Responsibility report
      2.  
        Department Roles Detail report
      3.  
        Department Roles Summary report
      4.  
        Differential Sampling Summary by Department report
      5.  
        Effective Roles by User report
      6.  
        Evidence of message type Review by Department/Employee reports
      7.  
        Item Aging by Department report
      8.  
        Message Stats Summary report
      9.  
        Message Summary report
      10.  
        Monitored IDs by Department report
      11.  
        Questioned Items by Department report
      12.  
        Responsibility by Department report
      13.  
        Responsibility by Reviewer report
      14.  
        Review Activity Summary by Department report
      15.  
        Reviewer Activity by Department report
      16.  
        Reviewer Activity Detail report
      17.  
        Reviewer Mapping report
      18.  
        Search Auto Reviewed Irrelevant Items by Department
      19.  
        Unreviewed Departments report
      20.  
        Unsupervised Departments report
    4.  
      Viewing existing reports
    5.  
      Deleting reports
    6. About viewing Compliance Accelerator datasets using the OData web service
      1.  
        Available Compliance Accelerator datasets
      2.  
        Accessing the Compliance Accelerator datasets
      3.  
        Using the OData service with Microsoft Excel
      4.  
        Using the OData service with Microsoft SQL Server Reporting Services (SSRS)
  10. Appendix A. Customizing Compliance Accelerator
    1.  
      Specifying the Windows domains with which to synchronize employee details
    2.  
      Customizing the reviewing action statuses
    3. Setting Compliance Accelerator system configuration options
      1.  
        Ad Hoc Searches configuration options
      2.  
        Diagnostics configuration options
      3.  
        Document Conversion configuration options
      4.  
        Export/production configuration options
      5.  
        General configuration options
      6.  
        Home Page configuration options
      7.  
        Hotword Analysis configuration options
      8.  
        Item Prefetch Cache configuration options
      9.  
        Item Prefetch Cache (Advanced) configuration options
      10.  
        Policy Integration configuration options
      11.  
        Profile Synchronization configuration options
      12.  
        Random Capture configuration options
      13.  
        Reviewing configuration options
      14.  
        Search configuration options
      15.  
        Security configuration options
      16.  
        System configuration options
      17.  
        Vault Directory Synchronization configuration options
    4.  
      Customizing the columns in the Review pane
  11. Appendix B. Importing configuration data from an XML file
    1.  
      About importing configuration data
    2.  
      Sample XML files
    3.  
      Format of the Dataload.xml file
    4.  
      Importing the configuration data
    5. About the ImportExport command
      1.  
        ImportExport syntax
      2.  
        Examples of ImportExport commands
  12. Appendix C. Troubleshooting
    1.  
      A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
    2.  
      Issues with the random sampling of items
    3.  
      Display issues when you run the Compliance Accelerator client in Windows 8 or later
    4.  
      Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
    5.  
      Vault stores not displayed in the Compliance Accelerator client
    6.  
      Compliance Accelerator searches return unexpected results
    7.  
      Errors when exporting items from Compliance Accelerator
    8.  
      TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
    9.  
      Synchronization errors after you rename the SQL Server computer
    10.  
      Performance counter errors when the Accelerator Manager service starts
    11.  
      SQL Service Broker warning when restoring a customer database to a different server
    12. Issues with Compliance Accelerator reports
      1.  
        Prompt to install SQL Server when printing a report for the first time
      2.  
        Reports that you export as CSV may not open properly in Microsoft Excel
      3.  
        Garbled Japanese characters when exporting reports in Acrobat format
      4.  
        Troubleshooting OData errors
    13.  
      Error messages when the Intelligent Review (IR) API authentication and authorization fails

Export/production configuration options

Use these settings to configure the output when users export items from Compliance Accelerator for offline review.

Add Bate identifier to File System exports

Specifies whether to add an identifying Bates number to the file name of each exported item that Enterprise Vault has archived through File System Archiving (FSA).

The options are as follows:

  • 0. Omit the Bates number.

  • 1. Add the Bates number to the start of the file name. This option is the default option.

  • 2. Append the Bates number to the end of the file name.

Always date stamp exported File System items

Specifies whether to append a last-modified date stamp to the file name of each exported item that Enterprise Vault has archived through File System Archiving (FSA). By default, Compliance Accelerator appends the date stamp.

Automatic retry: Maximum retries

Specifies the maximum number of attempts that Compliance Accelerator makes to repeat an export run that failed for any reason. Set the value to 0 to stop Compliance Accelerator from retrying the run.

Automatic retry: Minimum time between retries (minutes)

Specifies the minimum delay in minutes between automatic attempts to repeat a failed export or production run. By default, Compliance Accelerator waits five minutes between retries.

Note that Compliance Accelerator multiplies this value by the number of retries. So, if this value is 5, the delay between retries starts at five minutes and increases to 10, 15, and so on with subsequent retries.

Custom conversion extension

Specifies the file name extension of the files to create when exporting items for viewing outside Compliance Accelerator. For example, you would specify .xls as the extension for export files in Microsoft Excel format.

Custom conversion file

Specifies the name of the template file to use when exporting files in their custom format. For example, if you have created a template file for exporting items in Microsoft Excel format, you can enter ExcelReport.xslt as the file name.

Default export folder

Specifies the default folder on the Compliance Accelerator server to use for exported items. If you do not specify a default export folder, Compliance Accelerator uses the folder c:\Compliance Accelerator Export\customer_name.

The folder path can contain up to 100 characters.

Default Production status

Specifies the status that you want to set as the default current status when you perform an export run.

Type one of the following values:

  • 0. N/A

  • 1. Pending

  • 2. Reviewed

  • 3. Questioned

Default to Unicode for PST and MSG

Specifies whether to export PST and MSG files in Unicode (Outlook 2003 and later) format or ANSI (Outlook 97 through 2002) format. By default, Compliance Accelerator exports the items in Unicode format.

Domino Export Template

Specifies the name of the file to use as a template when exporting files to a Notes Database Template (NTF) file. The default file name is accelexp.ntf.

Domino ID File

Specifies the name of the .id file that is used for local Domino authentication when exporting files to an NTF file. The default file name is Accelerator.id.

Domino Password

Specifies the password that is used for local Domino authentication when exporting files to an NTF file.

Enable Production threads

Specifies whether to enable or disable all exporting and production facilities. By default, Compliance Accelerator enables these facilities.

HTML conversion file

Lets you download, edit, and then upload an XSL style sheet. This style sheet serves as the template for all the export reports that Compliance Accelerator generates in HTML format.

Maximum production retry for items stored on slow devices

Specifies the number of attempts that Compliance Accelerator makes to retrieve an item from an offline device, such as a tape drive, before giving up. Enter a value between 1 and 1000, where the default is 120.

Minimum number of minutes between retries for items stored on slow devices (min)

Specifies the number of minutes that Compliance Accelerator waits between retry attempts when trying to retrieve an item from an offline device. Enter a value between 1 and 300, where the default is 5.

Number of production report threads

Specifies the number of threads that Compliance Accelerator assigns to generating reports of export runs. The default is 5.

Number of production threads per production run

Specifies the number of threads in the SQL connection pool that Compliance Accelerator assigns to each export or production run. Enter a value in the range 1 to 25, where the default is 25.

See also the configuration setting "Total number of production threads per customer".

To determine the maximum number of export or production runs that you can conduct simultaneously, divide the "Total number of production threads per customer" by the "Number of production threads per production run". For example, if you specify 100 for the first setting and 25 for the second setting, you can conduct up to four export or production runs simultaneously. If you try to conduct further export or production runs, Compliance Accelerator holds them in a queue until the required number of threads is available.

Production order Search by RunDate

Sets the order in which Compliance Accelerator lists the searches when you set the criteria for an export run. You can choose to sort the searches by name or by run date. By default, Compliance Accelerator sorts the searches by name.

PST ExportID Column Name

In Microsoft Outlook, specifies the label for the column in which to show Compliance Accelerator export IDs. The default label is "Bate Number". When you export items from Compliance Accelerator as a Personal Folders (.pst) file, and then import this file into Outlook, the export IDs of the items appear in this column.

PST Folder Name

Specifies the Outlook folder in which to place the items after you import a Personal Folders (.pst) file that you exported from Compliance Accelerator.

Report chunk size

Specifies the number of exported items to list in each report file. The default is 25000.

Show PST version option on export run

Specifies whether, when you undertake an export run, Compliance Accelerator prompts you to select a PST version: Outlook 97-2002 (ANSI) or Outlook 2003 (Unicode). By default, Compliance Accelerator does not display the prompt.

TAB Conversion file

Lets you download, edit, and then upload an XSL style sheet. This style sheet serves as the template for all the export reports that Compliance Accelerator generates in tab-separated format.

Total number of production threads per customer

Specifies the maximum number of threads per customer that Compliance Accelerator assigns when it conducts export or production runs. Enter a value between 50 and 1000, where the default is 100.

See also the configuration setting "Number of production threads per production run".

More Information

Making the export IDs visible in Microsoft Outlook