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Cohesity Alta SaaS Protection Administrator's Guide
- Introduction to Veritas Alta SaaS Protection
- Veritas Alta SaaS Protection Copilot (AI chatbot)
- Veritas Alta SaaS Protection Administrator portal (Web UI)
- Supported SaaS workloads
- Workflow to protect data using Veritas Alta SaaS Protection
- Manage users and roles
- API permissions
- What is a connector?
- What is a connector?
- About transient errors
- Overview of adding connectors
- Configure General settings
- Configure Capture scope
- Configure User filter
- Configure Group filter
- Configure Folder filter
- Configure credentials
- Configure Custom backup policy and guidelines
- Configure Delete policy for SharePoint Online and guidelines
- Configure Stubbing policy
- Guidelines to configure Stubbing policy for SharePoint Online
- Schedule a backup
- Configure email addresses to get notifications
- Review configuration and edit/save/initiate backup
- Connectors page
- Connector status
- Edit connector configuration
- Delete connectors
- Pre-requisites to setup protection for M365
- Protect Microsoft 365 Multi-Geo tenant
- Protect Exchange Online data
- Protect SharePoint sites and data
- Setting up SharePoint Online protection with Veritas Alta SaaS Protection
- Backup and restore support for SharePoint Online
- End-user SharePoint data access in Veritas Alta SaaS Protection
- Run the Delete and Stubbing policies to the SharePoint Online environment
- Backup limitations for SharePoint Online
- Protect Teams sites
- Protect OneDrive data
- Protect Teams chats
- Protect Google Drive data
- Protect Gmail data
- Protect Audit logs
- Protect Salesforce data and metadata
- Protect Entra ID objects
- Protect Box data
- Protect Slack data
- Protect Email/Message data
- Configure Retention policies
- Perform backups
- View and share backed-up data
- Analytics
- About analytics
- Analytics page and refresh behavior
- Aggregation buckets
- Gain insights into storage utilization
- Gain insights into storage utilization for Entra ID and Salesforce connectors
- Gain insights into blocked activities, most active users, and more
- Gain insights into data volume (size and item count) on legal hold
- Gain insights into data volume (size and item count) saved in different Enhanced cases
- Gain insights into data volume (size and count) under different policies
- Gain insights into data volume (size and item count) under different Tags
- Gain insights into data volume (size and item count) under different Tags behaviors
- Gain insights into storage savings after deduplication and compression
- Gain insights into data ingestion trends
- Perform restores using Administration portal
- About restore
- Prerequisites for restore
- Restore Exchange Online mailboxes
- Restore SharePoint/OneDrive/Teams Sites and data
- Restore Teams chat messages and Teams channel conversations
- Restore O365 audit logs
- Restore Box data
- Restore Google Drive data
- Restore Gmail data
- About Salesforce Data, Metadata, and CRM Content restore and Sandbox seeding
- Guidelines for Schema changes in Salesforce organization to prevent restore failures
- Restore Standard and Custom objects (Structured data restore)
- Custom Object restore - post processing steps
- Restore specific Records (Structured data) using Query filters
- Restore Salesforce CRM Content (Unstructured data restore)
- Restore Salesforce files/documents in Public/Shared libraries (Unstructured data restore)
- Limitations of Salesforce Data restore
- Salesforce Objects not supported for restore
- Key considerations for Salesforce Metadata restore
- Restore Salesforce Metadata
- Limitations of Salesforce Metadata backup and restore
- About Entra ID (Azure AD) objects and records restore
- Restore Slack data
- Restore data to File server
- Set default restore point
- Configure Restore all, Restore all versions, Point-in-time, and Specific range restore options
- Configure email addresses for notifications
- Downloading an item
- Restore dashboard
- Install services and utilities
- About services and utilities
- Pre-requisites to download and install services and utilities
- Downloading services and utilities
- Where to install the services and utilities
- Installing or upgrading services and utilities
- Configuring service accounts for services and utilities
- About the Apps Consent Grant Utility
- Discovery
- Configure Tagging policies
- Configure Tiering policy
- Auditing
- Manage Stors (Storages)
Configure User, Profile, and Connected App for Salesforce
This topic describes the procedure to create a user, profile, and a Connected App in Salesforce (Lightning Experience) for use by Veritas Alta SaaS Protection.
Before you configure a Connected App, create a dedicated Salesforce user for Veritas Alta SaaS Protection and grant the permissions it needs to perform backup and restore operations using Salesforce APIs.
Create a dedicated integration user: Create a Salesforce user (for example, Veritas Backup Admin) that is used exclusively for backup and restore operations.
Assign a supported Salesforce license: The Veritas Backup Admin user must be assigned a Salesforce license. Veritas Alta SaaS Protection does not currently support the Salesforce API Integration License, as it provides limited access to Salesforce objects and features.
There are two options to create a profile:
Option A (recommended): Create a custom profile by cloning System Administrator: Create a new custom profile by cloning the System Administrator profile (for example, Veritas Backup Admin profile).
Option B (alternative): Standard User + Permission Set. Use this approach if your organization's security policies do not allow cloning the System Administrator profile.
Option B (alternative): Standard User + Permission Set. Use this approach if your organization's security policies do not allow cloning the System Administrator profile. It is strongly recommended to assign all permissions listed in the Required Permissions table below. These permissions determine what the integration user can read and write through Salesforce APIs during backup and restore. If any permissions are excluded, Veritas assumes that the customer understands the associated risks and may not provide support for related issues.
For Option B (Permission Set approach):
Create the permission set and assign all required permissions to the Veritas Backup Admin user before you authorize that user for the Connected App.
Create the Veritas Backup Admin user with a Standard User profile (not System Administrator).
Assign the permission set to the Veritas Backup Admin user (instead of granting permissions via a cloned admin profile).
Use the checklist below to build the permission set. At a minimum, ensure coverage for object permissions, field-level security, and record types across both standard and custom objects.
Object permissions: Modify All and Create permissions for all objects in the Salesforce organization (standard and custom).
Field permissions: Read Access and Edit Access for all fields across all objects (standard and custom).
Record type permissions: Read and Edit access for all record types across all objects (standard and custom).
Additional requirements
Ensure all relevant feature permission sets are assigned.
Ensure the user has all required feature licenses for any installed AppExchange products.
A few permissions (for example, Modify All Data) can automatically enable other permissions. In addition, Salesforce may auto-enable permissions that are not explicitly listed in the table based on what you select. Do not remove any auto-enabled permissions if they are required for Veritas Alta SaaS Protection features to work as expected.
Table:
Permissions | Data / Metadata / Both | Salesforce Description | Used by Cohesity Alta SaaS Protection for |
|---|---|---|---|
Access Activities | Data | Access tasks, events, calendar, and email. | Protection (backup and restore) of Tasks, Events, Calendar and Email |
Access Libraries | Data | Access libraries. | Protection of Libraries |
Apex REST Services | Data | Allow access to Apex REST services | Access to Salesforce APIs |
API Enabled | Both | Access any Salesforce.com API. | To access Salesforce APIs for backup and restore of Data and Metadata |
Assign Topics | Data |
Assign existing topics to feed items. Remove topics from feed items. |
Restore of FeedItem (while assigning a topic to FeedItem) |
Author Apex | Metadata | Create Apex classes and triggers. | Restore of Apex classes and Triggers |
Change Dashboard Colors | Metadata | Choose dashboard color theme and palette. | Restore of Dashboards |
Chatter Internal User | Data | Use all Chatter features. | Protection of Chatter Objects |
Create and Own New Chatter Groups | Data | Use all Chatter features. | Protection of Chatter Objects |
Create Content Deliveries | Data | Create content delivery links to share files that aren't managed by a library. To let a user create content deliveries for files in a library, enable Deliver Content for that user in the library. | Protection of Salesforce Orgs where Content Delivery feature is enabled. Restore of public link Field for the Document/Attachment requires this. |
Create Folders for Lightning Email Templates | Metadata | Create Folders for Lightning Email Templates. | Restore of Email Template (in Folder) |
Create Libraries | Data | Create libraries. | Restore of Library |
Create Public Links | Data | Let users create links to share files externally. Unlike content deliveries, public links can't be password protected. To let a user create links to files in a library, enable Deliver Content for that user in the library. | Restore of Public Links of Documents / Attachments / Files |
Create Topics | Data | Create new topics by assigning them to feed items. | Restore of FeedItem (while assigning a topic to FeedItem) |
Customize Application | Metadata | Customize the organization using App Setup menu options. | Required for 'Connected App' backup. Restore of various Metadata types, for example, Custom Fields, Page Layout and so on. |
Edit HTML Templates | Metadata | Edit Classic HTML Email Templates. | Restore of Email Templates |
Edit Read Only Fields | Data | Edit fields that are read only due to page layouts or field-level security. | Restore values back into some fields that are read-only due to page layout or field level security |
Edit Tasks | Data | Create, edit, and delete tasks. | Restore of Tasks |
Edit Topics | Data | Edit topic names and descriptions. | Restore of Topics |
Manage All Private Reports and Dashboards | Metadata | Allows full access to reports and dashboards in all other users' private folders (API only). | Restore to reports and dashboards in all other users' private folders (API only). |
Manage Auth. Providers | Metadata | Create and edit Auth. Providers | Restore of Auth Providers |
Manage Certificates | Metadat | Ability to manage certificates | Protection of Certificates |
Manage Chatter Messages and Direct Messages | Data | Access all users' messages sent in Chatter. | Protection of Chatter data |
Manage Connected Apps | Metadata | Manage, create, edit, and delete connected applications. | Restore of Connected Apps |
Manage Custom Permissions | Metadata | Create, edit, and delete custom permissions. | Restore of Permission Sets and Profiles |
Manage Custom Report Types | Metadata | Create, edit, and delete custom report types. | Restore of Custom Reports |
Manage Dashboards in Public Folders | Metadata | Create, edit, delete dashboards, and manage their sharing in all public folders. | Restore of Custom Dashboards |
Manage Data Categories | Metadata | Create, edit, and delete data categories. | Protection of 'DataCategoryGroup' backup |
Manage Data Integrations | Data | Monitor or abort Bulk API jobs. | Bulk API management (during backup and restore) |
Manage Letterhead | Both | Create, edit, and delete letterheads for HTML emails. | Protection of Email Letterheads. |
Manage Multi-Factor Authentication in API | Metadata | Use the API to manage user identity verification methods for multi-factor authentication. | Required for Metadata Backup |
Manage Public Classic Email Templates | Metadata | Create, edit, and delete text emails, mail merge templates, and folders for public email templates. | Restore of Email Template in Folder |
Manage Public Documents | Data | Create, edit, and delete folders for public documents. | Restore of Folders for Documents |
Manage Public List Views | Metadata | Create, edit, and delete public list views | Restore of List Views |
Manage Reports in Public Folders | Data | Create, edit, delete reports, and manage their sharing in all public folders. | Restore of Reports in Public Folder |
Manage Unlisted Groups | Metadata | View and moderate unlisted Chatter groups. | Protection of Unlisted Groups |
Manage Users | Metadata | Create, edit, and deactivate users, and manage security settings, including profiles and roles. | Restore of Users |
Modify All Data | Data | Create, edit, and delete all organization data, regardless of sharing settings | Needed for auto-inclusion of new objects and related objects. Third party product objects, custom objects as and when they get added to the Org, they will get picked up by Alta SaaS Protection only if this permission is given. Also, some objects (TopicAssignment, FeedRevision, FeedAttachment, Announcement, FeedComment, EntitySubscription) require this permission for query. A few other objects require this permission for Metadata restore. |
Modify Metadata through Metadata API Functions | Metadata | Create, read, edit, and delete org metadata. Users must have appropriate access rights to the metadata they're trying to modify. Be careful if delegating this permission. Some metadata executes in system context, when object permissions, field-level security, and sharing rules that apply to the user are ignored. For example, Apex executes in system context. | Metadata restores |
Update Email Messages | Data | Modify certain email message related records. | Restore of Email Messages |
View All Custom Settings | Metadata | Let users view all custom setting data directly and via the API. | Protection of Custom Settings |
View All Lookup Record Names | Data | View the record names in lookup fields regardless of sharing settings. Lookup fields include system fields, such as Created By and Last Modified By. | Backup of System Fields |
View All Profiles | Metadata | View all user profiles, regardless of profile filtering setting. | Backup of Profiles |
| View And Edit Converted Leads | Data | View and edit converted lead records. | Restore of Converted Leads |
View Developer Name | View the DeveloperName field via the API. | Backup of Developer Name field | |
View Encrypted Data | Data | View the value of encrypted fields in plain text. | Protection of Encrypted Fields |
|
Edit Case Comments |
Data |
Edit their own case comments but not other user's comments. |
Restore of CaseComment |
|
Import Solutions |
Data |
Import solutions for the organization. |
Protection of Solutions |
|
Manage Cases |
Data |
Administer case settings, including Email-to-Case and mass transfer of cases. |
Protection of Cases |
|
Manage Categories |
Data |
Define and modify solution categories settings. |
Define and modify solution categories settings. |
Manage Entitlements | Data | Enable, create, and update entitlement management items. | Enable, create, and update entitlement management items. |
Manage Content Permissions | Data | Create, edit, and delete library permissions in Salesforce CRM Content. | Create, edit, and delete library permissions in Salesforce CRM Content |
Manage Content Properties | Data | Create, edit, and delete custom fields in Salesforce CRM Content. | Create, edit, and delete custom fields in Salesforce CRM Content |
Manage Flow | Data |
Allow users to view, create, edit, delete, and activate all flows and flow types in Lightning Experience apps and Setup. | Protection of Workflows |
Manage record types and layouts for Files | Both | Create, edit, and delete content types in Salesforce CRM Content.. | Create, edit, and delete content types in Salesforce CRM Content. |
Manage Salesforce CRM Content | Data | Create, edit, and delete libraries and library memberships. | Create, edit, and delete libraries and library memberships. |
Query All Files | Data | Allows View All Data users to SOQL query all files in the org. | Protection of Documents / Attachments / Files / Salesforce CRM Content |
You may be using Salesforce Lightning Experience or Classic Experience. Use this procedure to create a user and profile in Salesforce Lightning Experience.
To create user and profile
- Log in to your Salesforce org using a user with the System Administrator profile.
- Click Setup.
- Locate the profile setup by typing profile in the search box on the left.
- Click New Profile.
- Select System Administrator from the list to create a clone of the profile.
- Enter a name for the profile (for example, Veritas Backup Admin Profile).
- Click Save.
- Go to the profile you have just created and click Edit.
- Assign the following permissions to the profile:
Modify All Data
API enabled
View Encrypted Data
If encrypted fields are used for standard/custom objects.
Query all files
To back up private library files for all users.
View and Edit Converted Leads
If the lead has been converted and needs to be restored.
- Click Save.
- Click View Users > New User to create a new user.
- Enter user details like First Name, Last Name, Username, Email and then select the profile created earlier.
- Click Save.
- Log off, then log on using the newly created user.
To Configure Connected App
- Log on using the newly created user.
- Click Setup.
- Locate the App Manager setup by typing it in the search box on the left.
- On the top right, click New Connected App.
- Select Create a Connected App option and click Continue.
- Provide the basic information for the new app, such as the name.
- Click the checkbox to enable OAuth settings. Set the callback URL to http://localhost:1717/OauthRedirect.
- Select Full Access and Perform requests at any time (refresh_token, offline_access) from the list of the available OAuth scopes. This is required by the app for permissions to back up and restore various objects and records.
- Click Save.
- Go to the app created above and look for the consumer key. Copy the consumer key to a text file for use later. This is required when creating a connector on the Veritas Alta SaaS Protection Web UI.
- Go to the Veritas Alta SaaS Protection Web UI to create a Salesforce connector.
- Enter the Salesforce username, instance URL, and consumer key.
- To find the instance URL, log in to the Salesforce org, click Setup, type My Domain, click My Domain, copy the Current My Domain URL, and add https:// to the beginning.
- Click Generate certificate and download the certificate.
- When entering the username, ensure that the user is part of the profile (for example, Veritas Backup Admin Profile) associated with the connected app so that access is limited to the user.
- Go back to the Salesforce app created earlier and click Edit to associate the certificate created by Veritas Alta SaaS Protection and to relax IP restrictions.
- Click the Use Digital Signature checkbox and upload the certificate created by Veritas Alta SaaS Protection using the Choose File button.
- Keep all other settings as default and click Save.
- From the App Manager, locate this app and click Manage.
- Click Edit Policies.
- Under OAuth Policies, set Permitted Users to Admin approved users are pre-authorized and set IP Relaxation to Relax IP restrictions. Keep default values for all other settings.
- Click Save.
- Scroll down and click Manage Profiles.
- Select the profile associated with the user who can use this connected app for backup and restore. For example, select the Veritas Backup Admin Profile.
- Click Save.
- This completes the setup of the Connected App in Salesforce for users using Lightning Experience.