Veritas NetBackup™ Flex Scale Best Practices and Troubleshooting Guide

Last Published:
Product(s): Appliances (3.2)
Platform: NetBackup Flex Scale OS
  1. Introduction
    1.  
      Scope and intended audience
    2.  
      About NetBackup Flex Scale
    3.  
      About NetBackup Flex Scale nodes
  2. Configuration requirements
    1.  
      Physical environment
    2.  
      NetBackup Flex Scale configuration requirements
    3.  
      Firewall and network port requirements
    4.  
      Considerations for using IPv6 addresses
    5.  
      Considerations for configuring disaster recovery
  3. Best practices
    1.  
      Management network connectivity
    2.  
      Private network connectivity
    3.  
      Configuring AutoSupport for the appliance
    4.  
      Necessary software
  4. NetBackup Flex Scale tuning and sizing
    1.  
      Assigning media servers to a storage server
    2.  
      NetBackup Flex Scale tuning
  5. Troubleshooting NetBackup Flex Scale
    1.  
      NetBackup Flex Scale logs
    2.  
      Services management
    3.  
      Audit logs
    4. Collecting logs for cluster nodes
      1.  
        Uploading logs to Veritas Support
      2.  
        Downloading logs
    5. Forwarding logs to an external server
      1.  
        Configuring log forwarding
      2.  
        Modifying log forwarding settings using the UI
      3.  
        Removing log forwarding
    6.  
      Error messages displayed during the pre-upgrade check
    7. Troubleshooting NetBackup Flex Scale issues
      1.  
        If cluster configuration fails (for example because an IP address that was already in use is specified) and you try to reconfigure the cluster, the UI displays an error but the configuration process continues to run
      2.  
        Validation error while adding VMware credentials to NetBackup
      3.  
        NetBackup Web UI incorrectly displays some NetBackup Flex Scale processes as failed
      4.  
        Unable to create BMR Shared Resource Tree (SRT) on NetBackup Flex Scale Appliance
      5.  
        NetBackup configuration files are not persistent across operations that require restarting the system
      6.  
        Connection timeout errors during patch installs, upgrades, and rollback operations
      7.  
        Initial configuration wizard displays a license error after successfully configuring the cluster
      8.  
        Resource monitoring and remediation

Firewall and network port requirements

If a firewall is configured, ensure that the firewall settings allow access to the services and ports used by NetBackup Flex Scale.

Table: NetBackup Flex Scale ports and services

Port/Type/Direction

Source

Destination

Purpose

22/TCP

IN, OUT

SSH client machines

NetBackup Flex Scale management IP

SSH login to host and containers

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

53/TCP, UDP

IN, OUT

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

DNS servers

DNS resolution

25/TCP

IN, OUT

NetBackup Flex Scale Management IP

SMTP

Sending alerts mail (Email notifications)

389 /TCP, UDP

OUT

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

LDAP

LDAP

636/TCP, UDP

OUT

14161/TCP

IN, OUT

NetBackup Flex Scale Management IP of both clusters

Console IP of both clusters

Management server FQDN/IP of both clusters

Appliance NetBackup Flex Scale infrastructure management UI

8443/TCP

IN, OUT

Jump host/laptop IP to connect web UI

NetBackup Flex Scale Management IP

Cluster configuration web UI (used while configuring the cluster by connecting to a node using its public IP address)

14155/TCP, UDP

IN

NetBackup Flex Scale Management IP of both clusters

Heartbeat IP of both clusters

VCS Global Cluster Option (GCO)

4001/TCP, UDP

IN

Management Network Client IP

Data Network Client IP

Jumphost or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

mountd NFS mount protocol

755/TCP, UDP

IN

Management Network Client IP

Data Network Client IP

Jump host or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

NFS statd port

757/TCP, UDP

IN

Management Network Client IP Data Network Client IPJumphost or laptop

NetBackup Flex Scale Management IP NetBackup Flex Scale Data IP NetBackup Flex Scale Private IP

NFS statd port

756 TCP, UDP

IN

Management Network Client IP

Data Network Client IP

Jump host or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

NFS statd port

4045/TCP, UDP

IN

Management Network Client IP

Data Network Client IP

Jumphost or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

lockd Processes the lock requests

6667/TCP

IN, OUT

Management Network Client IP

Data Network Client IP

Jump host or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

VXRSH

11211/TCP

IN, OUT

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

Memcached port

7443/TCP

IN

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

Hostagent

7080/TCP

IN

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

Hostagent

111/TCP, UDP

IN

Management Network Client IP

Data Network Client IP

NetBackup Flex Scale Private IP

Jumphost or laptop

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

RPC portmapper services

8080/TCP

IN

Management Network Client IP

Data Network Client IP

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

NetBackup Primary server

One GUI NetBackup Flex Scale web UI

67/TCP, UDP

IN, OUT

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

DHCP

68/TCP, UPD

IN, OUT

8514/TCP

IN

NetBackup Flex Scale Management IP

Management Network Client IP

NetBackup Flex Scale Management IP

Log transfer service

2380, 2379/TCP

IN

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

ETCD

2049/TCP, UDP

IN

NetBackup Flex Scale Data IP

Media Server

Data Network Client IP

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

Target Storage Server

DataDomain OpenStorage ports nfs++

20048/TCP, UDP

IN

NetBackup Flex Scale Management IP

Management Network Client IP

NetBackup Flex Scale Management IP

portmapper, NFS, and mountd

445 /TCP

IN

CIFS (for the Log/Install shares)

139 /TCP

IN

CIFS client to server communication

161/TCP, UDP

IN, OUT

Management Network Client IP

Jump server or desktop

SNMP Server for monitoring

NetBackup Flex Scale Management IP

IPMI IP

SNMP

60337/UDP

IN

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

 

514/UDP

IN, OUT

NetBackup Flex Scale Management IP

Syslog Server

rsyslog log forwarding

123 /UDP

IN,OUT

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NTP servers

NTP synchronization

50000 to 50005/UDP

IN, OUT

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

LLT

5353/UDP

IN, OUT

51002/UDP

IN, OUT

NetBackup Flex Scale Private IP

NetBackup Flex Scale Private IP

LLT over RDMA

51001/UDP

IN, OUT

162/TCP

IN, OUT

Jump server or desktop

NetBackup Flex Scale Management IP

IPMI IP

SNMP Monitoring

623/TCP

IN

Jump server or desktop

IPMI IP

KVM (optional, used if open)

17990/TCP

IN

Jump server or desktop

IPMI IP

iLO

17988/TCP

IN

80/TCP

IN

Jump server or desktop

IPMI IP

HTTP

8199/TCP

IN, OUT

NetBackup Flex Scale Management IP of both clusters

NetBackup Flex Scale Management IP of both clusters

Replication IP of both clusters

Used by Veritas Volume Replicator (VVR) for communication between the vradmind daemons on the Primary and the Secondary.(Required only when catalog replication is configured)

4145/TCP, UDP

IN, OUT

NetBackup Flex Scale Management IP of both clusters

NetBackup Flex Scale Management IP of both clusters

Replication IP of both clusters

Volume Replicator Connection Server

3269/TCP, UDP

IN, OUT

All Clients

All Vcenter Servers

All ESXi Servers

Jjump server or desktop

All Primary Servers

Ops Center

NetBackup IT Analytics

NetBackup Flex Scale Data IP

LDAP GC SSLAD/LDAP SSL/TLS access

8989/TCP

IN, OUT

NetBackup Flex Scale Management IP of both clusters

NetBackup Flex Scale Management IP of both clusters

Replication IP of both clusters

Volume Replicator Resync Utility

You might need access to additional ports based on the NetBackup features that you plan to use. The following table lists the NetBackup ports and services that you might require for NetBackup Flex Scale. For more details about the ports that are used by NetBackup, see the Veritas NetBackup™ Network Ports Reference Guide on SORT.

Table: NetBackup ports and services

Port/Type/Direction

Source

Destination

Purpose

13724/TCP

IN, OUT

NetBackup Flex Scale Data IP

NetBackup clients

NetBackup Flex Scale Data IP

NetBackup clients

NetBackup vnetd (NetBackup Network service)

443/TCP

IN, OUT

Jump host/laptop IP to connect we bUI

NetBackup Primary IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Management IP

NetBackup web UI

1556/TCP

IN, OUT

NetBackup Primary IP

All NetBackup media

IP NetBackup clients

NetBackup Primary IP

All NetBackup media IP

NetBackup PBX

10101/TCP

IN

Management Network Client IP

Data Network Client IP

NetBackup Flex Scale Private IP

NetBackup Clients

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

MSDP Controller and Proxy

10100/TCP

IN

10102/TCP

IN, OUT

Management Network Client IP

Data Network Client IP

NetBackup Flex Scale Private IP

NetBackup Clients

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

Deduplication Manager (spad)

10082/TCP

IN, OUT

Deduplication Engine (spoold)

10086/TCP

IN

NetBackup web service

13786/TCP

IN

NetBackup (OpsCenter report generation, primary server)

13783/TC

IN

NetBackup (nbatd, primary server, previously vopied)

13782/TCP

IN

NetBackup (bpcd, primary and media servers, clients)

13701/TCP

IN

Management Network Client IP

Data Network Client IP

NetBackup Clients

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

NetBackup (vmd, Media servers)

13702/TCP

IN

NetBackup (robotic and control daemons, media servers)

13703 to 13719/TCP

IN

NetBackup services

13720/TCP

IN

NetBackup (bprd, primary server)

13721 TCP IN

NetBackup (bpdbm, primary server)

13722/TCP

IN

NetBackup (nbazd, primary server, previously bpjava-msvc)

13723/TCP

IN

NetBackup (bpjobd, primary server)

8446/TCP

IN

Management Network Client IP

Data Network Client IP

NetBackup Flex Scale Private IP

Copilot Client

NetBackup Flex Scale Management IP

NetBackup Flex Scale Data IP

NetBackup Flex Scale Private IP

NetBackup (Copilot)

Note the following conventions used in the tables above:

  • NetBackup Flex Scale Management IP: IP address assigned to eth1 or bond interface (eth1,eth2)

  • NetBackup Flex Scale Data IP: Media, Storage, Primary Server IP address, Secondary Data Network IP address (IP assigned to eth5, eth7 or bond of eth5 and eth7)

  • NetBackup Flex Scale Private IP: IP address assigned to eth4, eth6

  • Management Network Client IP: Any machine that the customer wants to reach to NetBackup Flex Scale cluster nodes management IP for some business use case (Any Linux, Windows Machine or syslog server or monitoring server, jump host )

  • Data Network Client IP: Any NetBackup supported client machine that the customer wants to reach to NetBackup Flex Scale cluster nodes Data IP for some business use case. (Any Linux, Windows Machine, NBU Clients, DB clients, Fibre Channel Clients, VMware Clients, CloudCatalyst, CloudStore, Copilot, OpenStorage, Kubernetes, Microsoft SQL server, MySQL, Nutanix AHV, HBASE, Hadoop, Hyper-V, mongoDB, openStack, Oracle)