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  3. NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

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NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

Last Published: 2025-05-01
Product(s): NetBackup IT Analytics (11.6)
  1. IT Analytics ServiceNow App Overview
    1.  
      Backup Manager Overview
    2.  
      Prerequisites
  2. Install and Configure
    1.  
      Overview
    2.  
      Initial Setup on NetBackup IT Analytics Portal
    3. ServiceNow Configuration - Part One
      1.  
        Step-1: Create MID server
      2.  
        Step-2: Create a MID server user
      3.  
        Step-3: Set MID server user role
      4.  
        Step-4: Set the base URL
      5.  
        Step-5: Configure the data source
      6.  
        Step-6: Set REST API callback User and Password
      7.  
        Step-7: Set REST message or HTTP method to use MID Server
    4. MID server installation on NetBackup IT Analytics Portal server
      1.  
        Step-1: Download a ServiceNow MID server
      2.  
        Step-2: Install and configure ServiceNow MID server on your NetBackup IT Analytics Portal server
      3.  
        Step-3: Start the MID server service
      4.  
        Step-4: Enable ServiceNow and data protection
    5. ServiceNow Configuration - Part Two
      1.  
        Step-1: Validate the MID server
      2.  
        Step-2: Set the schedule for the Import Set
  3. Test the IT Analytics ServiceNow App
    1.  
      About Testing
    2.  
      Test the IT Analytics ServiceNow App Configuration
    3.  
      Test the IT Analytics ServiceNow App
  4. Troubleshooting
    1.  
      About Troubleshooting
    2.  
      Issue: Backup failures are not creating incidents in ServiceNow
    3.  
      data protection does not display any record
    4.  
      MID server registration with IT Analytics ServiceNow App fails

IT Analytics ServiceNow App Overview

This section includes the following topics:

  • Backup Manager Overview

  • Prerequisites

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