Veritas Alta™ Archiving : Partner Administration Guide
About customers, partners, and provisioning
The terms customer, partner, and provisioning have specific meanings in the context of Enterprise Vault.cloud:
Provisioning refers to the creation of new instances of email archives, and the configuration of primary and secondary services in Enterprise Vault.cloud. Provisioning also encompasses providing all of the necessary archive software and access permissions.
A customer is a company that receives an Enterprise Vault.cloud archive and archive services for its own use.
A customer can access the Archive Administration tab in the Administration Console, from where it can manage its own archive users and services, and generate reports.
A partner can resell Enterprise Vault.cloud services, and has the rights to manage customer archives created under the partner group on behalf of customers. A partner may or may not also be a customer. A child partner resells archive services, and is managed by its parent partner. A partner customer is the customer of a child partner.
Note:
A partner cannot create child partners or customers under its own instance, and it cannot add or remove services. These actions require an order to be placed through Veritas.
A partner or child partner can access the following tabs of the Administration Console, subject to the services it is licensed for.
Partner Management tab
Customer Service tab
Provides access to the Customer Service tool, for provisioning and managing customers.
Archive Administration tab
Provides access to the Archive Administration tool, for managing your company's own archive.
Note:
The tools and options that are available to you also depend on the administration roles that are assigned to the Enterprise Vault.cloud administrator account with which you access the Administration Console.