How to troubleshoot backup jobs that fail with the error message " Final error: 0xe00084af - The directory or file was not found, or could not be accessed "
Final error: 0xe00084af - The directory or file was not found, or could not be accessed
Final Error category: Job Errors
UMI code : V-79-57344-33967
error code : e0008488,Access is denied
If the actual data is available on the backup resource (Check for the selected data in Windows explorer) then the issue could be with the shadow copies been created and not sent to Backup exec.
Ensure to enable the Advanced Open File Option (AOFO) from the backup job properties under "Settings" and "Advanced Open File". Check "Use Advanced Open File Option".
(If AOFO is already enabled, this scenario can be confirmed by executing the job and monitoring the job status. The job will start and will display the following status in sequence :
Start the Job - Check the job status: Running, Queued, Snapshot Processing, Running and finally Fails with error 0xe00084af - Directory not found)
Check the security permission of the directory which is not accessible.
Or - Create a New Folder and copy all the content from the old folder to the new one. And delete the old directory.
If the backup job fails with the error message ''Final error: 0xe00084af - The directory or file was not found, or could not be accessed.'' on a server with multiple nested copies of Application Data folder
1.Open the backup job properties.
2.Select 'Advanced' from the left pane under 'settings'
3.Uncheck the below options (Figure 2)
- Backup files and directories by following junction points.
- Backup files and directories by following symbolic links.
An error is recorded in the Windows event viewer:
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57481
Time: 7:47:30 PM
An unusual error (1392) was encountered while enumerating the contents of the directory:D:\PDFWE\Data\PEM_Vault\9. It is possible that files or subdirectories have not been backed up. Please examine your job log or catalogs to ensure this directory tree was backed up in its entirety.
To fix such error, ensure that the listed resource is available and online from the media server via windows explorer. Then perform a chkdsk and defragmentation on the drive where the file or folder resides.
Review the Microsoft Windows Event Viewer System Event logs on the server being backed up. Confirm the System Event log displays the following event during the time of the backup:
Event ID 55: "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume <drive letter>"
This could happen if the file system structure on the disk is corrupt and unusable. Kindly try the following steps:
1. Go to the command prompt and run CHKDSK /r /f to verify the integrity of the disk and fix any file system errors. Note: (This will require the server be rebooted so make sure you have scheduled maintenance for downtime)