How to Reset Vault Cache from an Outlook Client

Problem

How to Reset Vault Cache from an Outlook Client

Solution

  1. Press CTRL + SHIFT together and one of the Enterprise Vault buttons in the top right hand corner of the Outlook Client.
     
  2. This will bring up the Enterprise Vault Diagnostics window.
     
  3. Press Reset to trigger the process to rebuild the Vault Cache or Partial Reset to affect the Metada Cache.


     

The options available are as follows:

Reset

  • Deletes all Metadata & Content Cache files.
  • Forces a full synchronization and initializes download.

    Note: Please be aware that resetting the Vault Cache will require Outlook to be closed and re-opened before the rebuild of Vault Cache can occur. All previous Vault Cache content will be required to be downloaded again.
     

Partial Reset

  • Just affects all the Metadata Cache.
  • Forces a full synchronization and initializes download.

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