Unable to install remote agent. Error 1606. Could not access network location.

Unable to install remote agent. Error 1606. Could not access network location.

  • Article ID:100020453
  • Last Published:
  • Product(s):Backup Exec


Unable to install remote agent. Error 1606. Could not access network location.

Error Message

" Error 1606. Could not access network location."


This issue may occur if there is an incorrect setting in one of the following registry subkeys:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders


Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry.  Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Make the following registry modifications on each of the Remote servers exhibiting the error.
1.  On the Windows taskbar, click Start > Run.
2.  In the Run dialog box, type regedit and then press Enter.
3.  In the Registry Editor, navigate to the following key:

CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

4.  In the right pane, double-click Programs.
5.  In the Edit String dialog box, in the Value Data box, delete all text before \Start Menu\Programs.
6.  Type %USERPROFILE%. The data should look like:

    %USERPROFILE%\Start Menu\Programs

7  Repeat this for each of the values as per the following table:

Value Name Value Data
AppData %USERPROFILE%\Application Data
Cache %USERPROFILE%\Local Settings\Temporary Internet Files
Cookies %USERPROFILE%\Cookies
Desktop %USERPROFILE%\Desktop
Favorites %USERPROFILE%\Favorites
History %USERPROFILE%\Local Settings\History
Local AppData %USERPROFILE%\Local Settings\Application Data
Local Settings %USERPROFILE%\Local Settings
My Pictures %USERPROFILE%\My Documents\My Pictures
Personal %USERPROFILE%\My Documents
PrintHood %USERPROFILE%\PrintHood
Programs %USERPROFILE%\Start Menu\Programs
Recent %USERPROFILE%\Recent
Start Menu %USERPROFILE%\Start Menu
Startup %USERPROFILE%\Start Menu\Programs\Startup
Templates %USERPROFILE%\Templates

If the problem continues, perform the above mentioned procedure however this time, in step 3, use the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Repeat steps 3 through 7 for each value that is listed under the User Shell Folders key and make the following changes

Value Name Value Data
Common AppData %ALLUSERSPROFILE%\Application Data
Common Desktop %ALLUSERSPROFILE%\Desktop
Common Documents %ALLUSERSPROFILE%\Documents
Common Favorites %ALLUSERSPROFILE%\Favorites
Common Programs %ALLUSERSPROFILE%\Start Menu\Programs
Common Start Menu %ALLUSERSPROFILE%\Start Menu
Common Startup %ALLUSERSPROFILE%\Start Menu\Programs\Startup
Common Templates %ALLUSERSPROFILE%\Templates

This issue is covered in further detail in the following Microsoft articles

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