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Problem
Access Denied error when recalling placeholders on a NetApp device.
Error Message
Access Denied
A Dtrace of EVNetAPPPHSvr process on the EV server will show the following error:
Filer: server.local returned an error of 0xe9 to ping of connection. Retrying...
It repeats this error over and over again.
Filer: server.local returned an error of 0xe9 to ping of connection. Retrying...
It repeats this error over and over again.
Cause
This can occur if NetBios over TCP-IP is not enabled. The Security tab may also be missing from the properties of the placeholder.
Solution
To verify NetBios over TCP-IP, Fully Qualified Domain Name, and permissions, see steps below:
1. Enable NetBios over TCP-IP within the WINS configuration of the network connection properties on the EV Server.
2. Ensure that the NetBios name and the Fully Qualified Domain Name of the EV server are listed in the local intranet site settings of Internet Explorer on the EV server.
3. Ensure that on the EV Server: Start | Control Panel | Administrative Tools | Local Security Policy | Local Policies | Security Options - Network Access: Let Everyone permissions apply to anonymous users is Enabled.
Note: The change in security policy may require a reboot of the EV Server.
Terms of use for this information are found in Legal Notices.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
