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"Access Denied" error when recalling Enterprise Vault (EV) File System Archiving (FSA) placeholders on a NetApp device.
Article: 100018751
Last Published: 2014-08-08
Ratings: 1 1
Product(s): Enterprise Vault
Problem
Access Denied error when recalling placeholders on a NetApp device.
Error Message
Access Denied
A Dtrace of
EVNetAPPPHSvr process on the EV server will show the following error:
Filer: server.local returned an error of 0xe9 to ping of connection. Retrying...
It repeats this error over and over again.
Cause
This can occur if NetBios over TCP-IP is not enabled. The
Security tab may also be missing from the properties of the placeholder.
Solution
To verify NetBios over TCP-IP, Fully Qualified Domain Name, and permissions, see steps below:
- Enable NetBios over TCP-IP within the WINS configuration of the network connection properties on the EV Server.
- Ensure that the NetBios name and the Fully Qualified Domain Name of the EV server are listed in the local intranet site settings of Internet Explorer on the EV server.
- Ensure that on the EV Server: Start | Control Panel | Administrative Tools | Local Security Policy | Local Policies | Security Options - Network Access: Let Everyone permissions apply to anonymous users is Enabled.
Note: The change in security policy may require a reboot of the EV Server.
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