BUG REPORT: The NetBackup LiveUpdate functionality on Windows does not allow a LAN to be used for the LiveUpdate Server, as documented in the Veritas NetBackup Install Guide for Windows Release 6.5.

Problem

BUG REPORT: The NetBackup LiveUpdate functionality on Windows does not allow a LAN to be used for the LiveUpdate Server, as documented in the Veritas NetBackup Install Guide for Windows Release 6.5.

Error Message

execution of the specified system command returned a nonzero status

Solution

Bug: 1169813: Windows LiveUpdate clients cannot connect to LiveUpdate server when LU server is using Windows LAN protocol.

Symptom(s): Page 118 and 119 of the Veritas NetBackup Install Guide for Windows Release 6.5 indicates the use of a universal naming convention patch (UNC) is one of the acceptable methods of configuring LiveUpdate.  Currently, when a client is configured to use a UNC for the LiveUpdate server, and the update is launched via the policy execution on the LiveUpdate server, the nbliveup process on the client executes, but dies shortly after starting.  

This is the result of system permissions and the local system user's inability to resolve network drives.  

Log Files:
The NetBackup Activity Monitor shows the following error when the scheduled update fails:

Figure 1: LiveUpdate Error
 

Additionally, review the Log.LiveUpdate file (found in the Documents and Settings\All Users\Application Data\Symantec\LiveUpdate directory) for the following message:

11/26/2007, 21:06:17 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\upwards\public\liveupdate_3.2.0.59_english_livetri.zip", Full Download Path: "(null)" HR: 0x802A0017
11/26/2007, 21:06:17 GMT -> HR 0x802A0017 DECODE: E_UNABLE_TO_CONNECT_TO_NETWORK_RESOURCE

Workaround:
There are three possible workarounds for this issue.  

Option 1: Create a null share.
On the LiveUpdate server, create null share for the directory which contains the live update patches, as per the following Microsoft article:
 http://support.microsoft.com/kb/289655

In addition to the steps outlined in the Microsoft article, please perform the following two steps:

1.  Add the user "ANONYMOUS LOGON" to the null share's shared permissions, and configure with read permissions.
2.  Add the user "ANONYMOUS LOGON" to the null share's security permissions, and configure with read and list folder contents permissions.

Option 2: Use a web server as the LiveUpdate server.
Use of a web server instead of a file server allows the updates to proceed as expected.  See Appendix A in the Veritas NetBackup Install Guide for Windows Release 6.5 guide for more information on using a web server as the LiveUpdate server.

Option 3: Use a UNIX file server as the LiveUpdate server.  
Instead of using a Windows server as the LiveUpdate server, use a UNIX file server.  More information on this can be found in the NetBackup Installation Guide UNIX and Linux Release 6.5.  

ETA of Fix:
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming Maintenance Pack, Release Update, or version of the product.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.  Please refer to the maintenance pack readme or contact NetBackup Enterprise Support to confirm this issue (ET1169813) was included in the maintenance pack.  

As future maintenance packs and release updates are released, please visit the following link for download and readme information:  
 http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143



Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)