VProTray.exe processes stop responding after user(s) log off from a terminal server running Backup Exec System Recovery or Symantec System Recovery installed.

Problem

After a few users log on and off of a terminal server running either Backup Exec System Recovery or Symantec System Recovery VPROTRAY.EXE process begins to accumulate memory usage and could eventually stop responding. Restarting the BESR or SSR service, or the computer allows to run backups successfully until the issue reoccurs. Windows Task Manager shows an instance of VProTray.exe for each terminal user session. 

Cause

When a user logs off from a terminal server where Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) is installed, the process VProTray causes multiple open processes and\or high memory usage and stops responding.  Subsequently, the BESR or SSR service needs to be restarted to reset the process.  This may cancel any backup jobs that are in progress.

Solution

Disable the VProTray process using the following procedure:

  1. Open the Registry Editor by going to Start > Run > regedit
  2. Browse to one of the following keys:

For all SSR 2013 installs (x86 or x64), 

HKLM | SOFTWARE | Microsoft | Windows | CurrentVersion | Run 

SSR 2011 and earlier:

For 32-bit OS: browse to HKLM | SOFTWARE | Microsoft | Windows | CurrentVersion | Run
For 64 bit OS: browse to HKLM | SOFTWARE | Wow6432Node | Microsoft | Windows | CurrentVersion | Run

  1. Right-click on the appropriate regular string value listed below and select Modify:


VProTray  
(for Backup Exec System Recovery 6.5)
Symantec Backup Exec System Recovery 7.0
Symantec Backup Exec System Recovery 8.0
Symantec Backup Exec System Recovery 8.5
Symantec Backup Exec System Recovery 2010
Symantec System Recovery 2011
Symantec System Recovery 2013

  1. In the Value data field add REM at the beginning of the path and click OK.  

Example:

"C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe"

should be changed to:

REM "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProTray.exe"

  1. Reboot the server

 


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)