How to rename an Enterprise Vault (EV) Server


How to rename an Enterprise Vault (EV) Server.


To rename an Enterprise Vault server, follow the steps below:

Note: Prior to perform the steps outlined below, confirm all task have no pending items to be archived or processed.  This can be done by checking the MSMQ Private Queues and checking the JournalArchive table for items pending. See Related Documents for details on determining if items are in the middle of being processed.
  1. Open the Windows Control Panel, go to Computer Name tab, click Change...
  2. Enter the new computer name in the Computer name text box.
  3. Click OK, enter the proper credentials, click OK.

    Note: DO NOT reboot the EV server at this point.
  4. Stop the Enterprise Vault Admin service. This will stop the other EV services as well.
  5. Open Microsoft SQL Enterprise Manager for Microsoft SQL Server 2000 or Microsoft SQL Server Management Studio for Microsoft SQL Server 2005 / 2008.
  6. Expand the SQL server container for the SQL Server containing the EV databases and the Databases container.
  7. Locate the EnterpriseVaultDirectory Database object and expand it.
  8. Click on the tables object below this. In the right hand pane there will be a list of all the tables.
  9. Locate the table ComputerEntry and change the value of the ComputerNameAlternate field to the NEW computer name.
  10. Locate the tables ArchivingRetrievalTask, JournalTask, PublicFolderTask and RetrievalTask. For each of these tables, right click on the table and select Return all rows for Microsoft SQL Server 2000 or Open Table for Microsoft SQL Server 2005 / 2008.
  11. All the rows in the table will now be visible. Locate the MessageQueue field/column.
  12. The values in this column will have the format of %SERVERNAME%\private$\ - where %SERVERNAME% reflects the NETBIOS old name of Enterprise Vault Server.
  13. Change the %SERVERNAME% values, related with the renamed EV server, to reflect the NEW name, leaving \private$\ queue name intact.
  14. Close SQL Enterprise Manager or Management Studio.
  15. On the DNS computer, open the Administrative Tool DNS and browse to the Forward Lookup Zones.
  16. Open the EV server domain DNS zone, on the right pane, delete any records for the ORIGINAL (when the EV server software was installed) and OLD EV server names.
  17. On a blank area in the right pane, right click and select New Alias (CNAME)..., on the Alias name... enter the original Enterprise Vault server name, on the Fully qualified domain name (FQDN) for the target host text box enter the FQDN for the Enterprise Vault server NEW name and click OK.
  18. Open Computer Management > Services and Applications > Message Queuing > Private Queues and delete all the Enterprise Vault queues
  19. Reboot the EV server.

After rebooting the EV server, all the EV services will be started and all the MSMQ EV queues will be recreated correctly according to the new computer name. If the MSMQ EV queues are not recreated correctly follow the steps below:

  1. Synchronize the Mailbox Archiving Task for each Exchange Server and then restart the EV Admin service.
  2. If after step 1 is performed and the MSMQ EV queues are still not recreated correctly, reinstall the EV binaries on top by just running the setup (Setup.exe file) application from the media supplied by Symantec, in the Server folder.

NOTE: If you need assistance updating the SQL Server tables in the EnterpriseVaultDirectory database, contact Symantec Enterprise Vault Technical Support.

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