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V-275-413 - Event ID 58063: "Backup Exec Alert: Media Remove" is reported during or after a job completes

Article: 100015358
Last Published: 2019-03-01
Ratings: 1 2
Product(s): Backup Exec

Problem

Event ID 58063: "Backup Exec Alert: Media Remove" is reported during or after a job completes

Error Message

UMI: V-275-413
Event ID: 58063
Source Backup Exec
Type: Information
Description: Backup Exec Alert: Media Remove
(Server: "") (Job: "") Please remove the media from the drive, and Respond OK.

Cause

1. Some Devices do not support Backup Exec command to eject the tape even though the option to eject the tape after job completes is selected. For devices that support this command make sure "Automatic Response" to media alerts is configured.

2. Media is Full and can not be appended to OR Media is overwrite protected OR Media Remove alert is not responded .

In such case(s) Backup Exec will prompt the "Insert overwritable media" alert followed by "Media Remove Alert".
 

Solution

This Windows Event Log indicates Veritas Backup Exec ejected media from the storage device. Remove the media from the storage device and then respond OK to the alert on the Backup Exec Alerts tab. The Windows Event will contain the media server name and the job name.

Backup Exec can be configured to automatically respond to these media alerts. To configure the Alert settings, refer to the information in the Related Documents section of this document.


1. Create a new backup job with the option "Eject Media After Job Completes" deselected.
 
OR
 
2. Enable automatic response to Alerts such as "Media Remove/Media Insert" as shown in Figure 1 below.
This can be access via Backup Exec Menu | Configuration and Settings | Alerts and Notifications | Alert Categories
 
For information on configuring the automatic response to alerts in Backup Exec refer to the Related Documents section.
 
Figure 1:
 
 
 
Make sure that the option to "Display pop-up alerts for the following alert types:" is enabled as shown in Figure 2 below. This can be accessed via Backup Exec Menu | Configuration and Settings | Backup Exec Settings
 
This option makes the alert visible in Backup Exec and can be responded to manually or automatically using automatic response. If you uncheck these, then it will not prompt the user but the alert will be displayed in the Active Alerts section.
 
Figure 2:
 
   
 

 

References

UMI : V-275-438 UMI : V-275-413 Etrack : 58063

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