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Problem
While reviewing items in Native mode, users are being presented with a "Communication with Brava Server Error" error. Upon checking the Clearwell (CW) services, it was found that the two EsaIGC services were stopped and failed to start with "login failed" error.
Error Message
Communication with Brava Server Error
Login failed
Cause
The service account password for the two EsaIGC services has expired.
Solution
- Reset the password for the EsaIGC service account. This can be performed in Control Panel\All Control Panel Items\User Accounts\Manage User Accounts.
- Reapply the new password for the two EsaIGC services; EsaIGCBravaLicenseService and EsaIGCJobProcessor.
- This can be performed in Services, right-click on the EsaIGC service name, choose Properties and click the Log On tab.
- Start the two EsaIGC services. If the password was entered and applied correctly the services should start with no error.
Terms of use for this information are found in Legal Notices.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
