Discovery Accelerator Exports to NSF fail

Problem

Exports of Domino items from Discovery Accelerator (DA) fail after a period of time when DA and Enterprise Vault (EV) are installed on the same server.

Error Message

The error below is seen in the DA client when the export fails.

A dtrace run on the Accelerator Service on the DA server will produce the following:

231 13:26:22.384 [11816] (AcceleratorService) <Production Items Thread Num 0:8940> EV-H {PRODUCTIONITEM.EN_US} {C3.EN_US} Incompatible version of EV. Domino export/production functionality is not available
232 13:26:22.389 [11816] (AcceleratorService) <Production Items Thread Num 0:8940> EV-M {PRODUCTIONITEM.EN_US} Exception: Notes API is not initialized Info:{C3.EN_US}
Diag: Type:KVS.Accelerator.Common.GeneralDominoExceptionST:at KVS.Accelerator.Production.ProductionItem.ExportToNSF(String vaultId, String savesetId, Item vaultItem)|
at KVS.Accelerator.Production.ProductionItem.Export(Int32 ProductionItemID) Inner:None
 

Cause

 This problem occurs due to sharing issues with the Notes client when both EV and DA try to access the client.  It is not recommended to have DA and EV installed on the same server in a Domino archiving environment.

Solution

Move DA to a new server as described in the article How to move Compliance Accelerator (CA) or Discovery Accelerator (DA) to a new server (see related articles below).

Applies To

An Enterprise Vault for Domino server actively archiving installed on the same server as where DA is installed.