1. Support
  2. Knowledge base
  3. 100007552

Exchange DAG backup fails with status 39 ( client name mismatch )

Article: 100007552
Last Published: 2013-10-26
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

Exchange DAG backup fails with status 39 (client name mismatch)

 

Error Message

client name mismatch(39)

 

Cause

Extract of bpbrm log:
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1370: 0: found in cache name: DAG_NODE
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1371: 0: found in cache service: NULL
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1476: 0: in failed cache: 11001 0x00002af9
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1477: 0: in failed cache name: dummy_server
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1478: 0: in failed cache service: NULL
15:58:01.101 [5088.4180] <2> vnet_cached_getaddrinfo: ../../libvlibs/vnet_addrinfo.c.1223: 0: vnet_cached_getaddrinfo_and_update() failed: 6 0x00000006
15:58:01.101 [5088.4180] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2945: 0: vnet_cached_getaddrinfo() failed: 6 0x00000006
15:58:01.101 [5088.4180] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2946: 0: vnet_cached_getaddrinfo() failed: 11001 0x00002af9
15:58:01.101 [5088.4180] <2> vnet_same_host: ../../libvlibs/vnet_addrinfo.c.2947: 0: vnet_cached_getaddrinfo() failed: pacquiao
15:58:01.101 [5088.4180] <2> bpcr_connect_with_vxss: client name mismatch for host DAG_NODE: expected exchange_dag.domain.com, got dummy_server
15:58:01.101 [5088.4180] <2> ConnectToBPCD: bpcd_connect_and_verify(exchange_dag.domain.com, DAG_NODE) failed: 39
15:58:01.101 [5088.4180] <16>bpbrm Exit: cannot send mail because BPCD on exchange_dag.domain.com exited with status 39: client name mismatch

 

Solution

1) Ensure that the host name and IP addresses of all nodes in the Exchange DAG is set in local host files and is resolvable by running bpclntcmd on media server.
2) Run bpclntcmd -clear_host_cache on media server to clear host cache.

 

Was this content helpful?

Article Languages