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Problem
Attempting to create a backup through an installed instance of Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) or, depending upon the product version, through the System Recovery Disk (SRD) will fail on either enumerating the client's drives or at 1% during a backup attempt by hanging if one or more of the drives are greater than sixteen terabytes (i.e. 16TB) in capacity.
Removing any drive(s) greater than 16 TB allows any remaining drives less than 16 TB to enumerate and backup successfully. Partitioning the > 16TB drive into partitions less than 16TB prior does not resolve this issue.
Cause
Currently BESR 8.0x through SSR 2013 does not support drives larger than 16 TB in size.
Solution
Removing any drive(s) greater than 16 TB will resolve this issue.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com
Applies To
Windows based BESR & SSR clients.
Terms of use for this information are found in Legal Notices.
