Attempting to create a backup through an installed instance of Symantec System Recovery (SSR)/Veritas System Recovery (VSR) or, depending upon the product version, through the System Recovery Disk (SRD) will fail on either enumerating the client's drives or at 1% during a backup attempt by hanging if one or more of the drives are greater than sixteen terabytes (i.e. 16TB) in capacity.
Removing any drive(s) greater than 16 TB allows any remaining drives less than 16 TB to enumerate and backup successfully. Partitioning the > 16TB drive into partitions less than 16TB prior does not resolve this issue.
CauseCurrently, no version of System Recovery supports drives that are 16TB or larger.
SolutionVeritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
This issue is currently being considered by Veritas Technologies LLC to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Veritas Sales, please see http://www.veritas.com