Unable to log in Veritas Operations Manager after installation and configuration

  • Article ID:100006885
  • Modified Date:
  • Product(s):


After installation and configuration of the Veritas Operations Manager (VOM) Central Server (CS), logging in as root (Unix credentials) resulted in the error below.

Error Message

Failed to login. User is not authorized.



The GID was set to 1 instead of 0 in /etc/passwd.

# grep root /etc/passwd

# grep root /etc/group

For security, VOM requires that the login belong to the group root,  Unix defaults to a GID of 0.  In this case, root had a GID of 1 and belonged to the group other (but not the group root).

# id
uid=0(root) gid=1(other)
# groups
other bin sys adm uucp mail tty lp nuucp daemon



The GID in the /etc/passwd file was changed from 1 back to 0 and the root login to the CS worked as expected.

Applies To

Operating System (OS)

 Solaris 10


Central Server (CS)



While this issue was discovered in the environment above, the issue is likely to occur with any version of VOM  on any supported Unix OS.

Was this content helpful?

Get Support