Unable to log in Veritas Operations Manager after installation and configuration

Problem

After installation and configuration of the Veritas Operations Manager (VOM) Central Server (CS), logging in as root (Unix credentials) resulted in the error below.

Error Message

V-394-53245-73
Failed to login. User is not authorized.

 

Cause

The GID was set to 1 instead of 0 in /etc/passwd.

# grep root /etc/passwd
root:x:0:1:Super-User:/root:/sbin/sh

# grep root /etc/group
root::0:
other::1:root
 

For security, VOM requires that the login belong to the group root,  Unix defaults to a GID of 0.  In this case, root had a GID of 1 and belonged to the group other (but not the group root).

# id
uid=0(root) gid=1(other)
# groups
other bin sys adm uucp mail tty lp nuucp daemon

 

Solution

The GID in the /etc/passwd file was changed from 1 back to 0 and the root login to the CS worked as expected.


Applies To

Operating System (OS)

 Solaris 10

 

Central Server (CS)

 4.0

 

While this issue was discovered in the environment above, the issue is likely to occur with any version of VOM  on any supported Unix OS.

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