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Problem
After upgrading to Adobe Acrobat Reader 10.0.1+ archived .PDF files can no longer be opened while they can be opened with other software or previous versions of the software.
Error Message
There was an error opening this document. Access is denied.
Solution
This is usually caused if Protected Mode is turned on within Adobe Acrobat Reader, which is the default setting. This mode uses a sandbox mechanism to interact with the file system which causes the process to not have enough permission to recall offline .PDF documents archived by Enterprise Vault.
Workaround
1. Open the Adobe application, click on Edit > Preferences > Security (Enhanced).
Workaround
1. Open the Adobe application, click on Edit > Preferences > Security (Enhanced).
2. Uncheck Enable Protected Mode at startup.
3. Restart Adobe Reader for the change to take affect
As an alternative to disabling Protected Mode is to try to access the network share by using its UNC path instead of a mapped driver letter. This should prevent the error.
For more information on Protected Mode and Protected View please refer to the following article:
For more information on Protected Mode and Protected View please refer to the following article:
http://blogs.adobe.com/pdfitmatters/2011/06/protected-view-in-acrobat-x-version-10-1.html
Applies To
This happens when accessing files archived by Enterprise Vault on a network share when mounted as a mapped network location with a drive letter assigned.
Terms of use for this information are found in Legal Notices.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.
