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Unable to open some archived .PDF files with Adobe Acrobat Reader

Article: 100005326
Last Published: 2024-06-26
Ratings: 5 3
Product(s): Enterprise Vault

Problem

After upgrading to Adobe Acrobat Reader 10.0.1+ archived .PDF files can no longer be opened while they can be opened with other software or previous versions of the software.

Error Message

The file may not open or show an  Access is denied message.

Solution

This is usually caused if  Protected Mode is turned on within Adobe Acrobat Reader, which is the default setting. This mode uses a sandbox mechanism to interact with the file system which causes the process to not have enough permission to recall offline .PDF documents archived by Enterprise Vault.

Workaround
1. Open the Adobe application, click on  Edit > Preferences > Security (Enhanced).
2. Uncheck  Enable Protected Mode at startup.
3. Restart Adobe Reader for the change to take effect
As an alternative to disabling  Protected Mode is to try to access the network share by using its UNC path instead of a mapped driver letter.  This should prevent the error.

For more information on  Protected Mode and  Protected View please refer to the following article:

https://helpx.adobe.com/reader/using/protected-mode-windows.html?

References

Etrack : 2304248

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