Opening archived .PDF files with Adobe Acrobat Reader 10.0.1+ results in "Access denied" error

  • Modified Date:
  • Article ID:000012255


After upgrading to Adobe Acrobat Reader 10.0.1+ archived .PDF files can no longer be opened while they can be opened with other software or previous versions of the software.

Error Message

There was an error opening this document.  Access is denied.


This is usually caused if Protected Mode is turned on within Adobe Acrobat Reader, which is the default setting. This mode uses a sandbox mechanism to interact with the file system which causes the process to not have enough permission to recall offline .PDF documents archived by Enterprise Vault.

1. Open the Adobe application, click on Edit > Preferences > Security (Enhanced).
2. Uncheck Enable Protected Mode at startup.
3. Restart Adobe Reader for the change to take affect
As an alternative to disabling Protected Mode is to try to access the network share by using its UNC path instead of a mapped driver letter.  This should prevent the error.

For more information on Protected Mode and Protected View please refer to the following article:

Applies To

This happens when accessing files archived by Enterprise Vault on a network share when mounted as a mapped network location with a drive letter assigned.

Terms of use for this information are found in Legal Notices.



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