Backup job reports error 213 for Puredisk storage unit

Problem

When Netbackup writes to Puredisk storage unit, a backup job will fail with error 213, in some of the following situations.

1. The disk pool being down.

2. The storage server being down.

3. The Puredisk server being down

4. Check connectivity between the media server and the puredisk server

5. The Puredisk server being up, and the needed ports being blocked by firewall.

6. Disable the pdiptables on the puredisk server

Error Message

The below logs could be checked for firewall issues

/Storage/log/pdweb/mod_jk.log
 Dec 01 14:03:25.858 2010] [25388:1949167840] [error] ajp_send_request::jk_ajp_common.c (1467): (gui) connecting to backend failed. Tomcat is probably not started or is listening on the wrong port (errno=111)
[Wed Dec 01 14:03:25.858 2010] [25388:1949167840] [info] ajp_service::jk_ajp_common.c (2407): (gui) sending request to tomcat failed (recoverable), because of error during request sending (attempt=1)
[Wed Dec 01 14:03:25.959 2010] [25388:1949167840] [info] jk_open_socket::jk_connect.c (593): connect to 127.0.0.1:8009 failed (errno=111)
[Wed Dec 01 14:03:25.959 2010] [25388:1949167840] [info] ajp_connect_to_endpoint::jk_ajp_common.c (922): Failed opening socket to (127.0.0.1:8009) (errno=111)

Storage/log/pdweb-at.log
Wed Dec  1 17:19:43 2010  [ERROR]  Error unknown credential returned by

/Storage/log/slapd.log

Dec  1 13:15:02 svalbprdbck03 slapd[20513]: connection_read(16): no connection!
Dec  1 14:02:41 svalbprdbck03 slapd[20513]: daemon: shutdown requested and initiated.
Dec  1 14:02:41 svalbprdbck03 slapd[20513]: slapd shutdown: waiting for 0 threads to terminate
Dec  1 14:02:41 svalbprdbck03 slapd[20513]: slapd stopped.
Dec  1 14:03:07 svalbprdbck03 slapd[25079]: @(#) $OpenLDAP: slapd 2.3.32 (Oct 26 2009 11:13:24) $  abuild@vivaldi:/usr/src/packages/BUILD/openldap-2.3.32/servers/slapd
Dec  1 14:03:07 svalbprdbck03 slapd[25080]: slapd starting

/Storage/log/pdweb-error.log

[Wed Dec 01 14:02:38 2010] [notice] caught SIGTERM, shutting down
[Wed Dec 01 14:03:10 2010] [notice] Apache/2.2.15 (Unix) mod_jk/1.2.27 configured -- resumi ng normal operations
[Wed Dec 01 14:03:11 2010] [error] [client 127.0.0.1] client denied by server configuration : /opt/pdweb/error
[Wed Dec 01 14:03:13 2010] [error] [client 127.0.0.1] client denied by server configuration : /opt/pdweb/error

Cause

Certain required ports in the firewall were blocked

Solution

Disabled iptables using command

#service pdiptables stop

Alternatively, you may use

#/sbin/chkconfig pdiptables off

Applies To

Netbackup 7.0.1 and Puredisk 6.6.1