Veritas Operations Manager "xprtld" doesn't startup

  • Modified Date:
  • Article ID:000009040


After installing VRTSsfmh, the xprtld process will not start on AIX.

A lslpp confirms VRTSsfmh is installed and committed

# lslpp -l | grep VRTSsf
 VRTSsfmh                 3.0.357.0  COMMITTED  Veritas Storage Foundation
 VRTSsfmh                 3.0.357.0  COMMITTED  Veritas Storage Foundation

BUT there is no xprtld as SHOULD be seen here from a "ps" output

# ps -ef | grep xprtld
    root 1015956       1   0 06:58:50      -  0:00 /opt/VRTSsfmh/bin/xprtld -X 1 /etc/opt/VRTSsfmh/xprtld.conf
    root 1147066  229490   0 06:59:41  pts/0  0:00 grep xprtld

Error Message

# /opt/VRTSsfmh/bin/xprtld /etc/opt/VRTSsfmh/xprtld.conf
Cannot get credential for service

A truss from the above command shows:

688378: 1527845: 0.3753:        statx("/var/VRTSat/.VRTSat/profile/certstore/keystore/KeyStore.lock", 0x2FF1FEF0, 76, 0) = 0
688378: 1527845: 0.3754:        kfcntl(12, F_SETLK, 0x2FF1FFB0) = 0
688378: 1527845: kwrite(2, " C a n n o t   g e t   c".., 33) = 33
688378: 1527845: kwrite(2, "\n", 1)                  = 1



The VRTSat Authentication debugging showed us that there is a problem with the credentials:

Sep 16 12:49:43 2010:50826,18,56,778488,1,debug,EAT2,1:      Error data: Expecting: RSA PUBLIC KEY
Sep 16 12:49:43 2010:50826,18,65,778488,1,debug,EAT2,1:      Error data: Unable to read pub key
Sep 16 12:49:43 2010:50826,18,83,778488,1,debug,EAT2,1:      Error data: Expecting: ANY PRIVATE KEY
Sep 16 12:49:43 2010:50826,18,92,778488,1,debug,EAT2,1:      Error data: Unable to read priv key


Enabling VRTSat Authentication debugging

First ensure xprtld is not running using ps

# ps –ef | grep xprtld

Once it is confirmed that xprtld is NOT running:

# export VRTSat_API_DEBUG_LEVEL=10
# export AtClientDebugLog=4:/tmp/at_debug.log
# /opt/VRTSsfmh/bin/xprtld /etc/opt/VRTSsfmh/xprtld.conf > /tmp/xprtld_start.log 2>&1

Wait 30 seconds


Collect files, and send to SYMC :


1. Delete files under /var/VRTSat_lhc/
# rm /var/VRTSat_lhc/*

2. Move creds under /var/VRTSat/.VRTSat/profile/certstore/
# mkdir /tmp/backupcreds
# mv /var/VRTSat/.VRTSat/profile/certstore/*.0 /tmp/backupcreds/.

3. Delete pem keys
# rm /var/VRTSat/.VRTSat/profile/certstore/keystore/PubKeyFile.pem
# rm /var/VRTSat/.VRTSat/profile/certstore/keystore/PrivKeyFile.pem

4. Restart any shared broker process if running (/opt/VRTSat/bin/vxatd) (not not required)

5. Do a localhost authentication to recreate the pem files we just deleted in step 4.
# export EAT_HOME_DIR=/opt/VRTSsfmh
# export EAT_DATA_DIR=/var/opt/VRTSsfmh/sec/root
# cd $EAT_HOME_DIR/bin
# ./vssat authenticate -d localhost

6. Start xprtld
# /opt/VRTSsfmh/adm/xprtldctrl start


Applies To

VCS 5.1RP1


VOM 3.0

NOTE: Do not use this tech note when /opt/VRTSsfmh/bin/xprtlc  -l https://localhost/world/getvitals  return correct information, Only proceede further when /opt/VRTSsfmh/bin/xprtlc  -l is not working

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)