Enterprise Vault Event 13360 Errors - Troubleshooting Digest

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  • Article ID:000070817


Information on resolving the most common problems related to Enterprise Vault (EV) Event ID 13360 / V-437-13360. Event 13360 can occur in EV for numerous reasons with many accompanying event IDs. It relates to a failed function or argument being run against the database.

Use the infomation in the below tables to interpret the error message and diagnose the potential solution

Sample EventExampleDescription
Event ID13360Relates to the Symantec Enterprise Vault Error message number.
CategoryStorage ManagementIdentifies the EV process that generated the error.
DescriptionAn error was detected while accessing the Vault Database 'EVDATABASE'References the SQL database that experienced the fault.
DescriptionThe user does not have permission to perform this action.References the fundamental exception that occurred at the time of execution.
SQL Commandusps_GetTransactionLogSizeIllustrates the command or stored procedure that generated the message.
HRESULT0x80040e14Generic hexadecimal representation of the error. This will categorize the type of error message that was generated by the corresponding Event ID.

Click on the HRESULT values in the table below for links to available solutions.

0x80040e14DB_E_ERRORSINCOMMANDRelates to an element missing from the SQL installation as well as one or more errors occurred during processing of command.
0x80040e2fDB_E_INTEGRITYVIOLATIONIndex or primary key cannot contain a Null value
0xc0043433DB_E_INVALIDUSERLogin OR connection failed
0x80040e07DB_E_CANTCONVERTVALUEData or literal value could not be converted to the type of the column in the data source and a type mismatch in criteria expression
0x80040e57DB_E_DATAOVERFLOWLiteral value in the command exceeded the range of the type of the associated column
0x80040e37DB_E_NOTABLETable does not exist. 



HRESULT 0x80040e14Article #
Permissions to gather SQL transaction log sizeTECH50865
Collection failed with 6796 and 6842TECH142466
Search Vaults and Archive Explorer functionality with 8453 TECH178354
Installation fails at the directory database with 13337TECH48229
Deleting a Vault Store or Vault Store Partition with 8453 TECH55334
Storage service fails to upgrade SQL database with 6875 TECH72393
Accessing items from the vault with 6576TECH78194
The item is no longer in the vault with 8452 8453 and 2778 TECH58323
Storage service will not start post upgradeTECH150186
The SQL Server cannot obtain a LOCK resource at this timeTECH59730
EVSVR Repair fails missing stored procedure with 6796TECH156585
Upgrade Fails Due to Locks in Database with 8557TECH169708
Exchange mailbox archiving task error with 8390 and 8453TECH199392
EVDominoHousekeeping task fails to initialize if the EV Domino Gateway is clusteredTECH75338
An error was detected while accessing the Vault Database '%%' Error: VaultId = "%%" does not existTECH75069
Scheduled run of the archiving task - Error during execution of UpdateExchangeMbxArchiveFolderTECH209401
Stored procedure GetObjectSecurity - 13360, 8453 and 8390 in the Event Logs TECH200475
There is insufficient system memory in resource pool 'internal' to run this queryTECH198351
Collation conflicts in the SQL database prevent the execution of stored proceduresTECH203261


HRESULT 0x80040e2fArticle #
User account access to the databaseTECH50540
Domino directory group name with 8453TECH61314
Creating the new Vault StoreTECH163239
Attempt to delete an archive, the archive remains marked for deletionTECH74463
Unable to delete EV Server from Admin consoleTECH191731
Event ID 13360 logged on Storage service restartTECH227883
Creating a new Partition in an existing Vault Store fails with error Event ID’s 6796, 7051 and 6799.TECH140873


HRESULT 0xc0043433Article #
SQL database deadlock accessing the Vault DatabaseTECH202995
Event ID 13360 after moving SQL databases with named instancesTECH66637

HRESULT 0x80040e07Article #
Error converting data type varchar to datetime with 6796 TECH68313
Lotus Domino - When attempting to ingest Notes Storage Facility files (NSF) with TransvaultTECH188030


HRESULT 0x80040e57Article #
An error occurred while creating the new Vault Store.TECH163239


HRESULT 0x80040e37Article #
Failed to load msxmlsql.dll TECH54239 


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