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Problem
M365 Exchange Online personal archive mailbox restore fails when restored to the same location
Error Message
SaaS Connector Framework error: 67113865/109. Cannot find the specified Mailbox.
Cause
When an on-premise Exchange mailbox is migrated to Microsoft 365 Exchange Online, restoring that personal archive mailbox to the same mailbox on M365 is not possible.
Solution:
Workaround
Perform a redirected restore of personal archives to another mailbox.
At this time, there are no plans to address this issue through a patch or hotfix in the current or previous versions of the software. Although this issue may potentially be resolved in a future major revision, it is not currently scheduled for any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.