Duplicate of long path directory structure backup set from tape to disk to tape with encryption or without encryption crashed job engine service

Problem

Duplicate of long path directory structure backup set from tape to disk to tape with encryption or without encryption crashed job engine service

Error Message

Event Log shows :

Faulting application: bengine.exe 25.0.1193.1011
Faulting module: bengine.exe 25.0.1193.1011
Fault offset           0x666520
Exception code         0xc0000005.

Cause

Improper handling for long path and file names.

Solution

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
 
Note: Customers experiencing this issue are encouraged to contact Backup Exec Technical Support as data is still being collected to assist in resolving this issue.