For Infoscale 8.x on Windows, when attempting to format a Mirrored volume, the task is hung indefinitely.

Problem

For Infoscale 8.x on Windows platform, when attempting to format a Mirrored volume with NTFS, the task is hung indefinitely.

In some cases, the Veritas Enterprise Administrator (VEA) or the server may enter a hung state and a hard reboot is needed to resume normal operations. 

Error Message

There are no error messages.

The status of the volume when viewed from VEA -> Volumes tree,  upon selecting the impacted volume, shows the below details on the right hand side pane for volume information.

Status: Healthy Formatting (Formatting)

File system type: RAW

Below is a sample view of an impacted Mirrored volume

When checking the Tasks pane from VEA, the Format task will be in a hung state. 

Cause

The issue is identified as a defect.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

For Infoscale 8.0: Patch_8_0_00006_0_4119653

For Infoscale 8.0.1: Patch_8_0_10003_0_4115846

For Infoscale 8.0.2: Patch_8_0_20001_0_4129573