Enterprise Vault File System Archiving task is not able to create placeholders for items with $KERNEL.PURGE extended attributes.

Problem

The Enterprise Vault (EV) File System Archiving (FSA) task is not able to create placeholders for items with $KERNEL.PURGE extended attributes. 

Error Message

Example of the error reported in the FSA Archiving Task Report log:

4/15/2025 8:02:17 AM  \\server.domain.local\X$\Folder1\Folder2\Folder3\SampleDocument‎.docx  73997    FSA Folder Policy Archive ALL          Archive ALL *.* ARCHIVE             *** Error *** - Error making file: \\?\UNC\server.domain.local\X$\Folder1\Folder2\Folder3\SampleDocument‎.docx  a placeholder file because it has extended attributes. Use EVEARemovalUtility to remove the extended attributes.

Cause

Enterprise Vault cannot currently create placeholders on files with $KERNEL.PURGE.xxx extended attributes.  

Solution

Issue is resolved in EV 15.1.3  and 15.2.1 or higher which are available from Downloads. 

To ignore the extended attribute and continue with creating the placeholder the following registry key needs to be added to the file server. 

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\FSA

Dword: IgnoreExtendedAttributes 

Value: 1 

After adding the key restart the Enterprise Vault Placeholder Service.