NetBackup CloudScale upgrade fails because the primary bootstrapper process encounters an error.

Article: 100074300
Last Published: 2025-05-08
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

NetBackup CloudScale upgrade fails because the primary bootstrapper process encounters an error.

Error Message

Pod Logs: (This logs will be visible in bootstrapper pod i.e - primary-bootstrapper)

YYYY-MM-DDTHH:MM:SS.941113213Z stdout F Insufficient arguments.
YYYY-MM-DDTHH:MM:SS.947695424Z stdout F STARTING PRIMARY ENTRYPOINT SCRIPT AS BOOTSTRAPPER
YYYY-MM-DDTHH:MM:SS.950294775Z stderr F Couldn't find an alternative telinit implementation to spawn.

Cause

The upgrade issues occurred because the Environment custom resource was deployed using restricted names.

Solution

Ensure that the following restricted names are not used for the Environment custom resource during the initial installation:

primary
netbackup
media
msdp
cpserver
nbsm
flexsnap

If the above names are used, it may lead to upgrade issues and could potentially require a full environment redeployment.

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