Description
For maintenance purposes, there may be a need to find the creation date for all active cases in a system.
The first login to a case is the actual creation of that case. We can consult the global Activity report and use the first login for each case to determine the creation date of that case.
Steps
- Right Click on the casecreated.txt download file, located at the bottom of this article, and select the 'Save link as'.
- Move the file to "C:\temp\activity"
- Change the extension from .TXT to .PS1
- Navigate to system > support features
- Choose "Activity Report" as the support feature
- Set the appliance to the cluster master
- Choose "all" cases
- Set the appropriate time zone
- Set the activity to "login"
- Check the box "save output file as TXT"
- Move the supplied TXT file to "C:\temp\activity"
- Truncate the date off the file name. IE renamed the file from activityreport-20250416121516.txt to activityreport.txt
- Right click the casecreated.ps1 file and select 'Run with PowerShell'
The caselist.txt file contains the list of active cases with the creation date.
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