Problem
The retrieval of monitoring data has encountered a failure or is incomplete. Some of the expected monitoring data is missing, and the number of data collectors (plug-ins) that were reported did not match the expected number.
Error Message
The following message appears in an alert:
Monitoring data retrieval has failed or is incomplete.
Cause
One of the monitoring or inventory plug-ins that are responsible for data retrieval has experienced a failure, or the data that has been retrieved is incomplete.
Solution
Gather the advanced Data Collect logs and then contact Veritas Technical Support for assistance.
To collect the advanced Data Collect logs, run the following command from the appliance shell:
Flex, Access, and NetBackup Flex Scale:
> support data-collect advanced
NetBackup Appliance:
> Support
> DataCollect advanced
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.