OneDrive and SPOnline scans are cancelled on its own

Article: 100061110
Last Published: 2026-01-08
Ratings: 0 0
Product(s): Data Insight

Problem

OneDrive and Sharepoint Online (SPOnline) scans are canceled on their own after running for several hours.

Error Message

From commd logs: 

2023-08-28 21:00:32 FINE: #{76} [ScannerJob.getFilersForScanner] Ignoring filer OneDrive as scanning is disabled
2023-08-28 21:00:32 FINE: #{76} [SPScannerJob.getWebAppsForScanner] Ignoring webapp https://disme-admin.sharepoint.com as scanning is disabled
2023-08-28 21:00:32 FINE: #{76} [Scanner.removeDefunctDevices] Removing devices that no longer belong to this node

2023-08-28 21:00:32 INFO: #{76} [Scanner.removeDefunctDevices] Interrupting scan for msu: 481 of device: 2
2023-08-28 21:00:32 INFO: #{76} [Scanner$ScannerThread.stopCurrentScan] Scan not in progress (incremental=false)
2023-08-28 21:00:32 INFO: #{76} [Scanner.removeDefunctDevices] Removing msu ctrfs02@vtas.local from queue as I am no longer the collector for device 2

2023-08-28 21:00:32 FINE: #{76} [Scanner$ScanQueuePersistThread.persistRemoveScanJobs] REMOVE Full ScanJob for MSU 481
2023-08-28 21:00:32 FINE: #{76} [Scanner$ScanQueuePersistThread.persistRemoveScanJobs] Notify on list [ScanJobEvent : REMOVE Full ScanJob of MSU 481, ScanJobEvent : REMOVE Full ScanJob of MSU 480]
2023-08-28 21:00:32 FINE: #{25} [Scanner$ScanQueuePersistThread.processEvent] ScanJobEvent : REMOVE Full ScanJob of MSU 481
2023-08-28 21:00:32 FINE: #{27} [ConnectorUtils.processScanOutputSqlite] Processing scan output for jobId - 7336a17b-7232-4efb-9c26-9203fc53f7ff

2023-08-28 21:00:33 INFO: #{28} [EventsManager.publishEvent] WARNING: [SCAN_ABORTED@WIN-R8Q9296V3V9@Administrator@WIN-R8Q9296V3V9] Mon Aug 28 21:00:33 KST 2023 Full scan for Cloud Account \\OneDrive\ctrfs01@CTR.CO.KR\ cancelled (args: [\\OneDrive\ctrfs01@vtas.local\, Cloud Account, false]) (took: 38421358ms) (Details: Full scan for Cloud Account \\OneDrive\ctrfs01@vtas.local\ cancelled) (Obj: SHARE:\\OneDrive\ctrfs01@vtas.local\)

 

Cause

The configuration database of the Management Server has the scanner.enabled and filer.scanNewSharesImmediately obj_attributes disabled for the object ID as seen below:

Solution

Check mark the Enable Microsoft OneDrive Account scanning for OneDrive or Sharepoint Online from Settings > Filers > Edit menu.

This option, if left unchecked, will cause scanning to be aborted even when started manually.

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