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Description
Licenses for Enterprise Vault (EV) Compliance Accelerator (CA) and Discovery Accelerator (DA) are uploaded via the EVBAAdmin administration website. Uploading a new license will usually supersede an existing license.
The EV \Program Files (x86)\Enterprise Vault\Installed Licenses folder and CA/DA \Program Files (x86)\Enterprise Vault Business Accelerator\Installed Licenses folder contains licenses that have been installed for EV/CA/DA. However, these are not the actual locations that EV/CA/DA use to determine what features are licensed.
The actual working license files are found in:
%ProgramData%\Symantec Shared\Licenses\ (main location from which license is read)
%ProgramData%\Veritas Shared\Licenses\ (main location from which license is read for 14.x onwards)
\Program Files (x86)\Enterprise Vault\Installed Licenses\ (for EV)
\Program Files (x86)\Enterprise Vault Business Accelerator\Installed Licenses\ (for CA/DA)
When installing a new license by dropping it in the EV installation directory and starting the Enterprise Vault Admin Service, EV installs the license by copying the file to the %ProgramData% location and then, provided that succeeded, places another copy in the Installed Licenses folder. The actual determination of which features are licensed is based on the license file contents in the %ProgramData% location. Similar behaviour is in place for CA/DA when uploading the license from the EVBAAdmin web site.
It is best to only have the most current license listed in both locations (Installed Licenses and %ProgramData%). If an administrator wants to remove references to an old license, be sure to remove it from both locations.
If there are too many license files in the above locations or at least one license file is corrupt or cannot be read, attempting to upload a license from the EVBAAdmin web site lists an error similar to:
Failed to install a license key. The Accelerator service will not run untill you install a valid license key.
To alleviate this error, move all license files from the above locations to an alternate location, restart the Enterprise Vault Accelerator Manager Service and then retry the upload.
In the rare event uploading a new license after clearing the above locations and restarting the service does not supersede any existing licenses, there may be a need to manually remove all existing licenses and then add the current license. Please contact Technical Support for assistance with this process. The prerequisites are to have the current (valid) license available and to have backups of the applicable Accelerator Configuration database.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.