NetBackup IT Analytics - Support for creation and modification of custom SQL scripts, queries, customized reports/enhancements, SQL, etc.
Description
The following services are specifically excluded from Global Technical Support for NITA.
A. Creation or modification of custom SQL Server components such as the following:
- scripts
- queries
- customized reports
B. Enhancements to any existing customized iterations of the above items.
Veritas Professional / Consulting services can be contacted for assistance with any of these types of requests.
This is documented in the public-facing Support Handbook on Page 14 under Service Exclusions:
https://www.veritas.com/content/dam/support/terms/Technical-Support-Solutions-Handbook-en-US.pdf
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