Problem
Veritas System Recovery upgrade rolls back and fails with an error message FATAL ERROR: Error 1722.
Error Message
Snippet of the Error code received:
SSRINST.htm log file present in C:\Program Data\Veritas\Veritas System Recovery\Logs reports the following messages.
02-24-2023,17:10:40 : Action ended 17:10:40: StopSymtrackService.63E33694_0911_410E_9FE5_D7909AA7E2DA. Return value 1.
02-24-2023,17:10:40 : Action 17:10:40: StopHostService.
02-24-2023,17:10:40 : Action start 17:10:40: StopHostService.
02-24-2023,17:10:40 : Action ended 17:10:40: StopHostService. Return value 1.
02-24-2023,17:10:40 : Action 17:10:40: StopWebApI.
02-24-2023,17:10:40 : Action start 17:10:40: StopWebApI.
02-24-2023,17:10:40 : CustomAction StopWebApI returned actual error code 1060 (note this may not be 100% accurate if translation happened inside sandbox)
+ 02-24-2023,17:10:40 : FATAL ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StopWebApI, location: C:\Windows\system32\, command: cmd.exe /c sc.exe stop "Veritas WebAPI Services"
02-24-2023,17:11:35 : Action ended 17:11:35: StopWebApI. Return value 3.
02-24-2023,17:11:35 : Action ended 17:11:35: INSTALL. Return value 3.
Cause
The issue is seen when Veritas WebAPI Service is not installed on the server.
Solution
Perform the steps mentioned below which will help in getting Veritas System Recovery upgraded successfully.
1. Open a command prompt as Administrator, and run the below command.
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>InstallUtil.exe "C:\Program Files\Veritas\Veritas System Recovery\Agent\HostService.exe"
2. After running the command mentioned above, perform a reboot of the server.
3. Launch Services.msc on the server post server reboot and confirm that Veritas WebAPI Services is starting and the startup type is AUTO.
4. Perform the Upgrade of Veritas System Recovery after ensuring that the Veritas WebAPI Service started, and reboot the server.
5. Launch Services.msc on the server post server reboot and verify if Veritas WebAPI Service is available. If Veritas WebAPI Services service is not found, please run the below command. After that, reboot the server.
C:\Windows\Microsoft.NET\Framework64\v4.0.30319>InstallUtil.exe "C:\Program Files\Veritas\Veritas System Recovery\Agent\HostService.exe"
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.