Problem
Veritas Enterprise Vault (EV) Vault Cache Synchronization keeps running for Windows 11 22H2
Error Message
No error.
Cause
In Microsoft Outlook, while performing Enterprise Vault cache synchronization, the STATUS changes to COMPLETE under the Header Synchronization. However, the STATUS keeps showing as SYNCHRONIZING under Content Synchronization.
Items to download count do not reduce and display the initial count.
Despite the above-referenced issue, the items have synched in the background and can also be seen under Virtual Vault.
Solution
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. While this issue may be resolved in a future major revision of the software at a later time, it is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.