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Problem
Post upgrade to VIOM-8.0U2SP1 (8.0.0.210), VIOM users may not be able to login to the VIOM GUI
Error Message
When logging into the VIOM GUI, the error below will be reported:
Failed to login, Username or Password or Domain is incorrect
Cause
The cause relates to the /var/opt/VRTSsfmcs/conf/esmweb.cfg having 2 merged lines after the upgrade.
Solution
To fix the login issue, please follow below steps on the VIOM Management Server:
1) Take a backup of the /var/opt/VRTSsfmcs/conf/esmweb.cfg and edit it
2) Search for the JAVA_OPTS line
3) If the JAVA_OPTS line is merged with some other line, separate into 2 unique lines. In the below example, JAVA_OPTS line is merged with EATHOMEDIR.
JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'EATHOMEDIR=/opt/VRTSsfmcs/sec
Separate the merged lines into new lines (and save the file), e.g.
JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'
EATHOMEDIR=/opt/VRTSsfmcs/sec
4) Restart VIOM web service:
# /opt/VRTSsfmcs/bin/vomsc --restart web
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.