APTARE IT Analytics: Windows NetBackup Collector failing - CreateProcess error=193, %1 not a valid Win32 app

Problem

The data collector connects fine to the Aptare portal but when trying to test the connection for NetBackup Policy, it failed to execute command.

Error Message

Check TestConnections logs under APTARE_INSTALL\mbs\logs\validation

Executing Command: D:\Program Files\Veritas Netbackup\bin\admincmd\bpgetconfig -s nbumaster1 -L -A 
28 Apr 2022 11:57:58:933 INFO  12228 pool-1-thread1::nbumaster1 CommandExec.executeProcess:1130 - Executing Command Array:  Command[0]: D:\Program Files\Veritas Netbackup\bin\admincmd\bpgetconfig Command[1]: -s Command[2]: nbumaster1 Command[3]: -L Command[4]: -A
28 Apr 2022 11:57:58:938 ERROR 12228 pool-1-thread1::nbumaster1 CommandExec.getResult:285 - Exception Got : 
java.io.IOException: Cannot run program "D:\Program Files\Veritas Netbackup\bin\admincmd\bpgetconfig": CreateProcess error=193, %1 is not a valid Win32 app
    at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128)
    at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)

Cause

The data collector java process cannot execute the Windows command.

Solution

1. Test the command manually by copying the full path and pasting it into a command line:

D:\Program Files\Veritas Netbackup\bin\admincmd\bpgetconfig -s nbumaster1 -L -A 

2. Visually inspect the file in Windows File Explorer. If you see more than one "bpgetconfig", rename or remove the one with 0 KB (zero size).
3. Run On-Demand collection from Portal UI or run "checkinstall" on the data collector to verify data collection is now working.