Problem
APTARE report email are not being sent.
Error Message
Observing this error in portal.log (under Windows : c:\opt\tomcat\logs , Unix: /opt/tomcat/logs)
ERROR com.aptare.sc.service.email.BaseEmailService.sendEmail - {} = No authentication mechanism supported by both server and client
Cause
Email server does not require authentication
Solution
Follow the steps mentioned below
- Log into UI with a Superuser account (i.e admin@domain.com)
- Navigate to Admin > Advanced > System Configuration > Portal
- Uncheck "Email SMTP authentication" - Click on "Save and Apply"
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