Troubleshooting Self-Help Resources

Troubleshooting Self-Help Resources

Article: 100051109
Last Published: 2021-08-31
Ratings: 0 1


Learn about the various support resources you can utilize in troubleshooting product issues on your own. This article is part of a larger document, read the full Veritas Support Services Welcome Guide here.


The Support Portal

Our Support Portal offers you time-saving tools to help diagnose and resolve many of your product-related challenges. The Support site also provides links to articles on how to use the Veritas Knowledge Base, create a Veritas Account, manage subscriptions and leverage other Veritas Support resources.

To access our Support Portal, please visit


Support Knowledge

Our Support Knowledge database can help you diagnose and solve technical issues with a robust offering of documentation content. You can search through Knowledge base content, documentation, Community posts, and Technical Alerts. You can also filter results by product to find articles such as tutorials, user guides, frequently asked questions and release notes.

To access the Support Knowledge database, please visit the Support Website and select either the “Knowledge base” or “Documentation” tab.


Technical Support Solutions Handbook

Our Technical Support Solutions Handbook provides an overview of important information about our Support Solutions offerings, including definitions of programs, processes and procedures.

Access the latest version of the handbook here.


NetInsights Console

The Veritas NetInsights Console is a unified SaaS-based platform that helps manage your data protection solution through its complete lifecycle. The NetInsights Console includes three components for managing your data protection environment:

System Health Insights—Understand health, operational state and determine key data in your registered Veritas systems with global monitoring insights and recommendations.

Usage Insights—Helps you manage your Veritas NetBackup™ deployment more efficiently, spot trends and plan for the future. 

Appliance Deployment Planner—Offers a new online, secure coordination process to capture everything needed to install and deploy your system.

To learn more, please visit


Veritas Open eXchange (VOX)

Join our Veritas Open eXchange (VOX) Community Forums for podcasts, blogs, and the opportunity to interact with other customers and share your insights in numerous product-related discussions such as:

Veritas Information Professional Program—The Veritas Information Professional Program recognizes exemplary technical industry leaders who share their knowledge and perspectives with the VOX Community and beyond.

Community Insights—Community and company insights from across the Veritas business, including opportunities to engage directly with Veritas product teams and VOX Community Managers to provide experience feedback.

Veritas University—The Veritas University Community offers insights on post-graduate and internship opportunities at Veritas.

Customer and Partner Engagement Program (CPEP)—CPEP offers customers and partners a direct path to engage Veritas product teams and play a valuable role in the continued innovation of Veritas solutions.

To join the VOX community, please visit


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