SQL Availability Group listener Backup fails with error "0xe000846b - The server could not be backed up . Ensure that the server is online, and that the the correct version of the Agent for Windows is installed"

SQL Availability Group listener Backup fails with error "0xe000846b - The server could not be backed up . Ensure that the server is online, and that the the correct version of the Agent for Windows is installed"

Article: 100049916
Last Published: 2021-09-07
Ratings: 0 0
Product(s): Backup Exec

Problem

SQL Availability Group listener Backup fails with error "0xe000846b - The server could not be backed up . Ensure that the server is online,  and that the the correct version of the Agent for Windows is installed"

Error Message

0xe000846b - The server could not be backed up . Ensure that the server is online,  and that the the correct version of the Agent for Windows is installed

Cause

The backup fails if there is 'Space' in Availability Group Name for SQL AG setup.


Example:

The backup fails for 'Test<space>AG<space>SQL' AG name in SQL AG setup.

The backup works for 'TestAGSQL' AG name in SQL AG setup.

Solution


The issue is resolved in Backup Exec 21.3 update.

Workaround: 

Setup the SQL AG name without spaces in order to protect it with Backup Exec versions prior to 21.3.

 

References

Etrack : 4032867

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