Restoring to a 7.0 U1 or 7.0 U2 vCenter with NetBackup 8.3/8.3.0.1 fails with 2820 due to Unexpected element tag "syncTimeWithHostAllowed" seen

Restoring to a 7.0 U1 or 7.0 U2 vCenter with NetBackup 8.3/8.3.0.1 fails with 2820 due to Unexpected element tag "syncTimeWithHostAllowed" seen

Article: 100048721
Last Published: 2021-05-21
Ratings: 11 0
Product(s): NetBackup

Problem

Attempting to restore a VM to a vCenter 7.0 U1 or vCenter 7.0 U2 platform using a NetBackup 8.3/8.3.0.1 backup host fails at the create VM step, and results in a "NetBackup VMware policy restore error (2820)"

Restoring the same image with NetBackup 8.2 may be fine.

Error Message

Detailed status 

27/10/2020 10:10:00 - Info bpVMutil (pid=274573) INF - vmwareLogger: CreateVmExAPI: SYM_VMC_ERROR: SOAP_ERROR res=12
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) INF - vmwareLogger: SOAP 1.1 fault "":ServerFaultCode [no subcode]
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) "
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) Unexpected element tag "syncTimeWithHostAllowed" seen
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing serialized DataObject of type vim.vm.ToolsConfigInfo
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 2, column 978
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing property "tools" of static type ToolsConfigInfo
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing serialized DataObject of type vim.vm.ConfigSpec
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 2, column 415
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing call information for method CreateVM_Task
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 2, column 312
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing SOAP body
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 2, column 297
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing SOAP envelope
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 2, column 0
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) while parsing HTTP request for method createVm
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) on object of type vim.Folder
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) at line 1, column 0"
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) Detail: <InvalidRequestFault xmlns="urn:vim25" xsi:type="InvalidRequest"></InvalidRequestFault>
27/10/2020 10:10:00 - Info bpVMutil (pid=274573)
27/10/2020 10:10:00 - Info bpVMutil (pid=274573) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR: SOAP_ERROR

Instant Access fails with:
"Failed to create an instant access virtual machine (VM). (4004)"

Instant Access spws_backend.log:

spws_backend/spws_backend.log:2021-04-23 08:51:10,143    ERROR 153568 app._venv [0fc0ce40] Exception happens when creating the VM, error = 'xml document:....
parse error at: line:2, col:1919
'

Cause

This is a known issue with NetBackup 8.3 and 8.3.0.1 during the backup of the virtual machine which results in a failure to restore the full VM; however, file level restores and restores of individual vmdks are still possible.

Solution

EEBs are available to resolve:

  • ET 4014636 (NetBackup 8.3)
  • ET 4014637 (NetBackup 8.3.0.1)

For Instant Access request the following EEB:

  • ET 4036296 (NetBackup 8.3.0.1)

References

Etrack : 4036296 Etrack : 4014637 Etrack : 4014636

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