How to disable EWS throttling in Office 365

How to disable EWS throttling in Office 365

Article: 100048471
Last Published: 2020-10-13
Ratings: 7 2
Product(s): SaaS Backup

The troubleshooting steps mentioned in this article explain how to disable throttling in Office 365. 


Using your administrator credentials , log into office 365 and follow these steps: 


1. Click Customize navigation in the feature pane.

2. Select the checkbox Select All and click Save.

3. Click Support and follow with New service requests.

4. In the search field, search for throttling. Select Increase EWS Throttling Policy from the list and press Enter.

5. Click Run Tests.

6. Diagnostic tests are running.

7. Select the duration in days. The options are 30 days, 60 days, and 90 days. Check the checkbox to acknowledge the change and click Update Settings.

8. You will get a message showing Success. The update to Exchange Web Services (EWS) throttling policy has been initiated. The update will complete within 15 minutes.



Verify that throttling is disabled in Office 365

After 15 minutes run the test again to check if the changes are applied.

This time it’s showing a different message. You can see that Exchange Web Services (EWS) is currently not throttled.


Kindly Note: The images shown here are for illustration purposes only.  For additional information on these troubleshooting steps visit the external web page: 

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