Problem
When an attempt is made to delete email(s) via the Privileged Delete option via the Veritas Alta eDiscovery portal, the deletion fails with status On Legal Hold.
Error Message
Cause
Emails which have been placed on Legal Hold cannot be deleted using Privileged Delete option.
Solution
Emails are generally put on Legal Hold via Cases within Veritas Alta eDiscovery Portal.
1. For the emails to be deleted, check if the associated user's archive has been added as a Custodian on a Case which is on Legal Hold.
2. Once all Cases are located, set Apply Legal Hold to No and Save on each case that contains the user's archive. Once all Cases have been updated attempt the deletion again. 
3. If the deletion attempt is unsuccessful even after making the above changes, contact Veritas Technical Support.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.