SMTP Archiving e-mails are moved to the SMTP Holding Failed folder when Enterprise Vault is in backup mode

SMTP Archiving e-mails are moved to the SMTP Holding Failed folder when Enterprise Vault is in backup mode

Article: 100048256
Last Published: 2021-01-27
Ratings: 1 1
Product(s): Enterprise Vault

Problem

 

SMTP Archiving e-mails are moved to the SMTP Holding Failed folder when Enterprise Vault is in backup mode

 

Error Message

 

Event ID: 41549 - Unable to archive the file 1597757640.1204.39369.eml. The file has been moved to .. \18\13\34\Failed. Reason: Unable to cast object of type 'Symantec.EnterpriseVault.SmtpCommonTarget' to type 'Symantec.EnterpriseVault.SmtpCommon.SmtpJrnlTarget'. Task:SMTP Archiving task

 

 

Cause

 

This issue is currently under investigation.

 

Solution

 

This issue has been addressed as part of Enterprise Vault 12.5.3 and Enterprise Vault 14.0.

 

References

JIRA : CFT-3062

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